JTB USA, Inc. Honolulu Branch, Hawaii

"They are so helpful here. We got out JR rail pass here for Japan and it was quick and easy."

"Terrible, horrible experience. This was our first time booking a trip to Japan and we just wanted a little experienced help. Instead it took us several months to book the entire thing, and we were asked multiple times which tours we wanted to take when that wasn't a big concern for us. Other than that, we really weren't counseled on the types of places we were staying, simply given a list of hotels in our desired locations. Since this is a huge company, we decided to just trust their judgment without researching ourselves. Big mistake! Some of the hotels were completely sketchy, to the point where the last five days of our trip were booked in Kabukicho, Japan's red-light district! Aside from flights we were given no help nor advice on transportation, which stressed us out big time and made planning that much harder for us. As a side note, while we were in the office a man walked in who said he drove from the other side of the island to apply for a JR Pass. Before they gave him the form, they tried to turn him away by saying he could do it online! The guy came ALL the way down to the office to order a JR Pass, and you can't just give him the form?! TL;DR, it's a terrible place to go for a custom trip. Go only if you want a completely predetermined tour package and don't care about customer service, 'cause this company takes no interest in your personal travel needs."

"Wanted to buy JR Rail passes but the lady there wanted to know my whole itinerary. Ahhh, if I wanted a 14 day pass, just sell it to me. You don't need to know what hotel, airline or cities I plan to visit. Just know that I'll be in Japan for 14 days and I want a rail pass for those days. Needless to say, I'll buy them online where it's $3 cheaper and delivered via FedEx for FREE."

"I don't know what the goal of this agency is. Like the last reviewer, I experienced the same lack of interest in me as a traveler. There is an abundance of travel itineraries displayed, but you better ask the right questions or the assistance goes downhill pretty quickly. Disappointing. I left."

"Great friendly staff for your japan travel needs. You can buy and pick up in person Japan Rail Pass / voucher here. Same day. Quick and easy. 237.00 for seven.day pass."