CWT Sato Travel 4827 Bougainville Drive, Honolulu, HI 96818

"You need to factor in 1.5 to 2 hours of being on-hold every time you contact CWT SATO. Been listening to elevator music now going on one hour and twenty minutes. And now I have to run to another meeting. Ugh. Please open up the office on base again! Either that or please hire more reps to answer the phone."

"I was extremely satisfied with the customer service provided. Ms. Tabitha was tremendously helpful in securing a suitable travel arrangement for me. She even helped me with DTS!"

"SATO cancelled my flight the day prior without notifying me, so I try to rebook it. I head to their office on both Hickam and Navy which were both closed and refused offer in-person services. That's fine, I call their number and get put on hold for over 4 hours without anyone answering. I ended up having to rebook it on DTS. On the day of the flight they cancelled my itinerary when it was fully booked on DTS and turns out it was never paid for by SATO. Now I am stranded, unable to get to my TDY on-time, I'm on hold for 2 hours now. Based on the other reviews it seemed like a good office, now it just operates like a shell of its former self."

"Super friendly. Fast service. They are really good about working with you and your special scenarios. They helped us get our dog squared away on the right airline. That took a lot of the worry out of this whole retiring process."