Fifteen51

"Safety/Additional Lack of Hygiene : Is this apartment safe? No. The only safety that is provided is the front door of the apartment locking after six pm. There is no security gaurds here or really any safety measure in place. Multiple times in the previous month, there has been hundreds of people coming to the apartment for parties that are held (not by the apartment, held by random people) on the second floor of the apartment where people drink, smoke, etc and play music that can be heard up to the fifth floor at least. After these parties, nothing is said to the residents about anything that is being done to prevent them, therefore showing a lack of care from the apartment, and the first and second floor of the building are often trashed for days then the mess is cleaned mostly (besides for the throw up on the blue chairs on the second floor next to the tv that has been there for over a month). The top floor is also commonly trashed and furniture up there is broken but never replaced or fixed ("because if we replace it, it will just be broken again by the residents that live here") therefore showing a lack of willingness to fix the broken furniture at this residence despite acknowledging it. The second floor has rarely ever had any soap/paper towels/toilet paper in the bathrooms due to it not being replaced by staff. Amenities: The listed "amenities" online are misleasing as the only ammenities residents have been able to use this year are : private study rooms (which often remained unclean with full trashes and coffee stains/shoe prints (from the parties)), rooftop terrace (that has cigarettes holes in the couches/joints and cigs on the ground/trash from residents scattered across/broken grills that have never been fixed and do not have any gas/broken fire place that has not been replaced this year), trash chutes (only able to use half the time), electric car charging stations on second floor, bike storage (have never seen this said bike storage), group study lounge, and a business center/some emergency services (not entirely sure about this as we only had a security officer the first couple weeks that stayed on the first floor). For the unit itself, we were provided all the amenities listed under "other amenities" besides only two of my roommates receiving cable. We used to have a coffee machine but the coffee machine was never filled up and would always have dirty and gross chonky water in the tray, a dirry trash that was often full next to the machine, and coffee grounds on the floor in front of it. There's also a vending machine on the property that has incorrect prices labeled for the drinks. Parking: The parking garage is a convinient way to stay out of the snow but for a hefty $125 a month (which an employee said was going to increase next year to $150 - not sure if this is true). For the first almost two months, the parking garage was not being closed by the apartment issues which caused issues with parking as people who don't live here would park in paid parking spots and would force residents to wait for tow company to come remove them before they could park in their spot. They did fix this aspect and now the gate remains closed which prevents issues. The parking garage door on second floor always remains open. Overall, is it worth the price here? No. This place has many ongoing issues that need to be fixed and the price is too expensive here to be dealing with these certain conditions. In addition to all of the issues living here, the other reviews are right and I wish I listened because my mirror also has the "spray painted" looking lines on it, there is a $5 service fee to pay the utilities, the utilities don't make sense as the previous month was the highest bill we have received despite most of the roomates in my unit being gone besides for one which was there for less than two weeks and could not have been the reason for such an increase in utility price, and theres many issues. Check the photos provided under photo section as it shows evidence of the lack of management here."

"Want an honest and transparent review of 1551? Move In- Lack of matinence of the apartment : Here is the experience I have had while living here: I moved in on august 18th and received my keys (happy and expecting this place was going to be great as it is a bit pricier here) however, I walked into my apartment and immediately knew something was off. We were told cleaning would be conducted before coming but it was painstakingly obvious the apartment had not bothered to even walk into the unit before moving people in (which would a massive shock as they allowed no one to move in early due to "cleaning"). When walking into the apartment itself, it was apparent that previous tennants had cats because they was cat pee on every surface, the chairs, the couch (which had been shredded horribly by the cats), the oven, fridge, walls, washer, dryer, door, any surface you could think of. Not only is that a massive biohazard and massivemy disgusting but when walking into my room, I noticed the smell of cat litter hit me like no other. There was approximately 20 pee stains across the floor (still there and not handled by maitinence) on the carpet which had been festering in the room (as the past tennant had left the window open and the smell of cat pee worsened with the heat from the open window). This was not all, there was also chunks of actual cat poop under my sink along with litter scattered across everything. I had to air my room out for a week before this smell had even slightly declined even with excessive use of chemicals. Not only this but I noticed pink hair dye across my entire shower, black mold growing, my toilet was stained with brown human waste which looked as if it had never been cleaned, my closet shelf was halfway off the wall, cat hair caked on the carpet along the walls, used cat toss scattered across, makeup brushes and hygiene products (some used) left from past resident, there was two bullet holes (YES BULLET HOLES!! WHICH HAD NOT BEEN FIXED) in my window alongside the middle of the bedframe support being broken and the closet doors were off the track. Instead of being able to move in right away, I had to spend three whole days cleaning the entire apartment before I could even begin feeling comfortable living here. This was not all, however, there was also cat pee soaked towels (three of them) left on the washer and chunks of cat hair/litter in every crevice of our washer and socks on the side of our washer (from previous tenants). For a place that doesn't allow animals, this was already shocking. The oven, microwave, fridge, cabinets, and every living space in this apartment had crumbs/food caked onto the surfaces and massive amounts of hair left behind which was extremely difficult to clean (as I have allergies to cats). The filters for the ac and bathroom had not been changed for at least over a year as there was chunks of dust coming off of each. When mentioning to the apartment these issues, all the staff told me was to take pictures for move out. Therefore, if you live here expect you will be cleaning up after anything the previous resident left. PROPERTY ISSUES- STILL ONGOING : Besides for the absolute filth we moved into, the apartment itself neglected the property and cleaning due to "having no matinence staff" (according to the front desk). The property degressed for almost two weeks while the property manager did nothing. The trash room had so much trash, it filled the hallway and went around the corner during this time. The trash room is a common issue that isn't handled at all - it is NOT taken out everyday but morever just whenever they feel is appropriate to take out (after days of building up). The hallway often has a strong smell that is repulsive and smells of hot trash on a summer day. The only floor that smells decent is the left side of the third floor as the room for touring is placed there, otherwise it smells horrible. The apartment cleaning has only improved slightly but most of the factors of hygiene at this place lack majorly. 1/2"

"Hello, we moved our daughter in to her apartment in August. My first impression was the elevators are filthy the Mail room area is nasty dirty. The hallway leading to their apartment was filthy and full of boxes that stayed there what seems for weeks. When she moved in we had her create work orders to fix the issue. One was a broken bed wooden slat and the support bar to her bed. We we visited her the weekend of Oct14 and Oct 21 and only one of their work orders was completed. The elevator, common hallways were filthy. The fire and exit signs that I had observed broken were still missing or hanging on wires. The taco that some dropped on the floor in the hallway still there. The garbage bin by the Mail boxes full of the garbage from last weekend and new garbage that made it overflow. What is your maintenance schedule. Do you even have one? You have tons of competition now. Why not at a bear minimum keep your common areas clean. Create a schedule. What concerns me is that incase of an emergency many of the exit and emergency signs are broken. The complex charged full rent and buy could not move until the middle of the month. I thought it was to get the apartment ready. But oh no the furniture was filthy like someone had a last hurrah on the couch and left their bodily fluids on it. It was disgusting. I had to clean the upholstery. The building looks nice from the outside but it is liked she moved in to an uncared for slum lord building. We wanted our daughter to have a safe, decent place to live and are willing to pay for her to live in such a place this is not it. The owners collect the rent and do no upkeep. Have some pride in your product. I will be visiting in two weeks to see if the fire code violations have been fixed and if the garbage has been picked up and common areas cleaned. Let’s see if the taco had become part of the stench that fills the hallways!"

"All of these reviews are fake, they fooled me when I was looking. I bet they ask parents touring to leave nice reviews or make a bunch of account because it’s insane how fake they are. I wish I took the one star reviews seriously, like look for the trash compactor review omg at least I didn’t get that apartment. And the mirror review omg, I would be pissed. This place is filthy, the walls are dirty, looks like a run down hotel inside. There is no ventilation, the hallways stink and the apartments. Pray you don’t get the apartment near the trash chute because it’ll smell when it gets overfilled and people leave it in the room. And the lovely cardboard area because it will overflow into the hallway right in front of your apartment. The floor are always dirty, the roof even stinks. How does open air stink? I don’t think they have a cleaning service come by. I lived at SagaReno, and they had weekly cleaners, which now I realize I took for granted. The front desk is all teenagers, no actual manager seems to be onsite. They also don’t ask for an ID when picking up a package, so that’s not safe. Also no parking spots, and barely any street parking."

"Horrible communication and not worth price I never write reviews, but I am incredibly disappointed in this apartment. Nice on the surface, but when it comes to anything that's not handing packages, the staff doesn't know anything. They always pass any problem to the manager, saying they will write a sticky note, but it takes forever for communication and most of the time you don't get a response back. Moving into my apartment, it had pink mold all the time, everywhere. The hallways always stunk of a mixture of trash and this weird freshener they emit to hide the trash smell. One time someone was breaking in to our apartment (he was shaking the doors and trying to come in). We requested for footage. They said they would send it, but never did. Last straw: My last monthly payment was rejected, I talked to Chase, but my account was completely fine. I tried communicating with the front desk multiple times and got a lot of differing answers. Eventually, the manager told me that the late fee will be waived due to the inconvenience, but that never happened. It only took like 6 phone calls and unbroken promises for me to realize that. Instead, I was charged $40 in bathroom damages, while my other roommate (who shared the bathroom) wasn't. I left the bathroom completely the same. In trying to defend my case, I emailed a bunch of people that reached out to me to complete my payment to see if I can get an explanation. In the emails sent before, they said explicitly that they are here to help, but I received no responses, so I ended up just paying for something I shouldn't have. Conclusion: It is disappointing that some of these reviews are fake, where people are just reviewing their friends that work there. Or they are talking about the great service, when the bare minimum is to be able to do satisfactory things like give a tour. What should matter the most is how the staff handles difficult issues when they arise, which has not been done very well at all. Please be wary and save yourself the headache. Recommendations: - Here Reno, Dean Reno, can't speak for other apartments, but definitely will get better quality than paying for this poor quality"