Sears Appliance Repair 400 East Parr Boulevard, Reno, NV 89512

"Can't get anyone on the phone to tell them they are not shipping to the right address. Have spent an hour listening to recordings."

"Joseph was great and knowledgeable. Sears itself sucks!!!!!! You cannot ever talk to a human. I’ve been waiting for two months to get my oven fixed. The first guy ordered a bunch of unnecessary parts that wouldn’t fix the problem. Joseph came to install the parts and recognized that what was ordered would not fix the problem. He ordered the correct part. After a month of giving me the run around, they said the part was finally in. Joseph showed up today to install the part that the website said they had, only to realize theyLIED,the part doesn’t exist in this universe anymore. THEY LIE!!! THEY SUCK. They could have told me two months ago that I need to buy a new one. We hat happened to hard work, honesty, and pride."

"Hunter was our technician and he was wonderful. Answered all questions thoroughly and seems like he cares very much about the customers. Very educated on appliances."

"This repair was through cinch home warranty. Sears was supposed to be relaying and submitting the information about the repair to cinch all along but Sears never did that. I had to call Sears this morning and have the operator at Sears compile all the information of this three month ordeal, and she finally sent it to cinch which you guys should’ve been doing all along, I have no problem at all with the repair man that showed up did what they could repair it order the parts. I am not really happy that I have to take days off to be here when these guys come and twice the appointment was canceled so that’s money that I am out from days of work that I missed . Sears needs to do a better job of communicating with the home warranty company that sent them out here"