The Chalet at Kings Beach

"We rented room 5 at this place through Vacasa. By the way, this is our second and definitely last experience with Vacasa. First time, they just canceled our trip without any reasonable explanations. Once we came, we found cold and dirty room with some evidences of bugs (take a look at the attached pictures). Their air heater looks like a joke. There is a gap between the room's door and floor that makes the room even colder. I canceled the reservation right away because it is not safe to stay with kids in this place, especially, in winter, but they said it is not refundable. Their trip insurance doesn't work in this case. So I paid over $500 for nothing. Eventually, I needed to rent a hotel room in another hotel to safe my trip. Think twice before going there, especially, with kids."

"Read the reviews. I wish I did. But then they deleted mine so... good luck. Supposed to be three beds however, one sofa bed was totally bent metal and would not fold out or back in, the other had no sheets and no blankets. We called their number as soon as we got inside the room to ask for help. Nobody got back to us. It’s been three days and 5 more calls to them and they’ve not gotten back to us.. Not enough blankets, no sheets on one bed and none in storage. No pillow cases on 4 pillows. I had to clean the shower drain myself after it pooled up while my children showered. 1 tide pod for 3 days of dishes. Iced over steps, toilet ran all night, spot lights from outside shining into our eyes in our bed. Who can we contact about this? Now the manager is lying and saying that they came to our room and we refused sheets and blankets. Really? It was literally freezing outside and very cold inside. The customer service is non existent at best and then they call you a liar. Wow. The worst customer serve that i've ever gotten anywhere. We have called them around 7 times now, sent photos and emails and asked for a refund. We didnt get a return call from them for 4 days. Amazing."

"Okay accomodations for the price. Our unit's sofa was stained beyond reason as were the sheets. The furniture was not as pictured on Airbnb either. Decently big space for two, not much other pros here."

"Went with my wife and had an amazing experience! Very clean and easy to park and get to our room! Had a fantastic stay with super clean room and awesome furnishing! It’s a fantastic place for a weekend getaway! Close to many activities and restaurants."

"I was able to stay in the large room at this motel and I have all positive things to say! It was spacious, well kept and was very clean! The bed was comfortable, the kitchen worked well, and both TVs (living room and bedroom) were fantastic! It is definitely a place I would recommend and would stay again!"