Partell Pharmacy 5835 South Eastern Avenue, Las Vegas, NV 89119

"Not impressed with this place. My wife had an important medication we were supposed to be delivered from here to Pahrump. We payed shipping and everything. This was last Wednesday.. she calls Friday to find out where the medication is. They say it’s been shipped and no tracking on it. Fast forward to this morning.. they text her saying the prescription still hadn’t been picked up. So naturally we call asking how if it was supposed to be shipped? They said it was never shipped we ended up just picking it up today but y’all need to get your act together. What if it was life threatening medication? Do better!!"

"This morning was my first and last time at this place! I went to Vividia Dermatology a few weeks ago and they gave me a prescription that needed to be filled here at Partell only because it was a compound medication or something like that, they also gave me a $10.00 off coupon that they give all first time patients that will need a prescription from this place, so obviously Partell Pharmacy gave them these coupons and promotions correct?? So all of this meant I just couldn’t get it at my regular CVS pharmacy…UNFORTUNATELY!! So I go into Partell this morning to get my prescription and I told the girl I had a coupon from my dermatologist, she asked if I had ever been there before and I said no. She looked at my coupon like it was counterfeit money and said, “I don’t know, cause it’s a copy.” I told her that, that was what the dermatologists office literally gave me. She went in back to talk with someone about it… like really chic, like, do you think I really knew what your coupons looked like before ever seeing the dermatologist and then spent my valuable time making a bunch of fake coupons that I can only use one time?? Get a life seriously, because when she was on the computer looking up stuff she would see I had never been there to pick anything up ever. She was completely rude and attitudinal and treating me like some scammer for no reason at all. What ridiculous customer service and I’m so glad I never have to go back there again, what a complete and utter joke. Not only did I waste my gas driving 20minutes across town, but got treated like crap when I got there. She needs some training on customer service or she shouldn’t be handling customers. If you have an issue with your lame $10.00 off coupons then you should probably talk to the source which is the dermatologists offices you allow to distribute them or don’t give them coupons anymore. Unbelievable and miserable for no reason."

"On my last visit to my dermatologist for my yearly skin check I asked him to call me in some bleaching cream to help with some sun spots/freckles on my hairline and he told me he would call me in an RX. Not sure why it went here & not CVS, which is my pharmacy I use??? I got a call from Partell pharmacy shortly after my RX was sent in asking me to call them. Once I got around to calling them back I spoke to a girl who was asking me if I had an account with them & I told her "no" that I've never heard of them nor used them. I voiced to her that I had no idea why my RX got called into them? She didn't have an answer for me either. She asked me a couple more questions and asked me again if I had an account with them, I said "You've already asked me that and I don't." This was concerning like "are you not even listening to me? Are you sure you know what your doing?" lol When I asked about insurance she told me that they don't insurance?? Really? That's weird. She told me my RX was going to be $53.00!! YIKES!! So expensive $$$$. She asked me if I wanted to come in to pick it up or have it mailed to me for $5.00? I told her I would pick it up. She told me that when the RX was ready that they would send me a text, which would include their store hours. A couple days later I got a text from them telling me that my RX was ready & it had their store hours. It was shortly after Christmas & I had told her it would be a few days before I would be able to come pick it up when she told me that they would be processing my order. A few days had gone by & I got another text from them telling me that my RX has been ready for 5 days and that after 14 days from date of fill that they would be returning it back to the shelf. I was able to go to their store yesterday to pick it up. Place was easy to find. I saw two doors & on the left door it said to use the door on the right to get in but it was locked. I looked down further & saw another set of doors & those ones got me in. I was greeted twice by two different people upon entering that someone would be right with me. I quickly was looking around to see what they had and saw a bunch of bottles. Guessing that they were vitamins & supplements? I waited at the counter and Jessica V. came to the counter & got my info from me. She wasn't the friendliest, seemed stressed? I didn't have my FSA CC on me so I went to use my debit card. They had the capability to do the touchless system with your debit card but then it wanted me to enter my PIN # then sign for my transaction....so stupid. It defeats the whole purpose of the touchless system. Thank God there is a nice big bottle of hand sanitizer on the counter. When I get a chance I'm going to call my insurance company to see if this drug is covered, my guess since its more of a cosmetic drug that they probably don't. It is very expensive for the small amount I got. If I can't get it somewhere else thats cheaper or if its covered by my insurance then there won't be a need for me to come back here."

"Unbelievable service and super fast delivery. My Dr. is in Texas and wrote the prescription for new pharmacy in Vegas. They made the formulation and delivered to me within two days. Not the old usual week filled with lies of when it was sent etc. I highly recommend this pharmacy for any of your needs. Superb service and outstanding medicine, thank you kindly. Kudos!!!"

"This was the worst pharmacy I have ever felt with!! My dog has been out of her meds for 9 days!! The guy just delivered it, rang the doorbell and then threw it against the door And then ran away!! I looks like someone stepped on it. I placed the order on November 13 th and just now recieved."