Optum RX
1650 Spring Gate Lane, Las Vegas, NV 89134
Location & Phone number
1650 Spring Gate Ln, Las Vegas, NV 89134, United States
About the Business
Optum RX is a leading health institution located at 1650 Spring Gate Lane in Las Vegas, Nevada. As a pharmacy and store, Optum RX provides a wide range of healthcare services and products to meet the needs of its customers. With a focus on quality and customer satisfaction, Optum RX is dedicated to providing top-notch care and support to individuals seeking medical assistance. Whether you are in need of prescription medications, over-the-counter products, or health advice, Optum RX is your go-to destination for all your healthcare needs.
Reviews
"Been getting meds from OptumRx since I got a Medicare Advantage plan. First word of advice: DO NOT GIVE THEM A CREDIT CARD. Luckily I have NEVER been charged for my three generic meds...but OptumRx has tried. If there was a credit card connected to my account, it would've been a nightmare. (I'm sure many seniors just give up and pay the bill.) Second: every transaction with this company has necessitated intervention on my part. EVERY TRANSACTION. Many times, multiple calls. The Rx I'm waiting on now has taken seven calls...and the post office says it's in the system but there is no tracking info. (Was supposed to arrive yesterday.) No one at Optum knows what they are doing...and will say/do whatever they have to in order to placate the caller and get them off the phone. I've had Optum "disappear" my refills...and arbitrarily change auto-refill dates. You'd think "auto refill" would mean something happens AUTOMATICALLY. No, I still have to intervene...every time. I think they deliberately mess up so we run out of meds and have to pay for expedited service. Advice: hoard your meds so you don't have to deal with Optum's last minute incompetent BS."
"I cannot understand why those people working here can’t understand A Thing And so stubborn. Getting exactly the same medication that’s be used for medical procedure, recurring from the same doctor and yet, they just can’t ship out to the doctor’s office and I had to change my appointment days not once but few. They never trust what patients saying and I always will need to have my insurance company people call them to say EXACTLY THE SAME THING I said. Seriously, please educate yourself and do not waste of my time. I’m changing my doctor because they use this pharmacy. Ridiculous."
"I didn't think anything could be worse than Optum Specialty, but the regular Optum, Optum RX, proved me wrong. Horrible customer service, delayed medication delivery, multiple hangs up from both the automated system and the live-agents."
"As a specialty pharmacy they are incredibly inaccessible. Can’t speak to supervisors Friday -Saturday and took a month to get an order (late) because insurance changed. Not organized. Go with Alto, a FAR better comprehensive experience with significantly less phone calls to make and fewer loopholes to jump through."
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