Diamond Cleaning USA 8255 South Las Vegas Boulevard, Las Vegas, NV 89123

"I only have 2 complaints. 1. Make sure you get a SET quote before they begin service. 2. Make sure you have a clear understanding of the things that may need cleaning that can be missed (the front door window was not cleaned from prior wall paper sticker that was removed). Other than that, the service provided and cleaning was great. I did a move in/move out cleaning. I was quoted $225-300 for a 1194 sq ft house. They placed our deposit amount at an in between ($275) until they could "take a look". The lady came and took a look then proceeded to clean without saying what the price was up front. I called the business 2 hours later to ask what the price was because nothing was said. Then they proceeded to say "well there's high ceilings and there was a bit extra rusting and soap build up in the bathroom so its actually going to be $290". Now I did and would have paid this amount because of timing. But no one wants to feel like they've been pulled a fast one on. I originally planned to pay $330 for overall with a tip based on the $275 quote. Pulling a last minute, fast one made me stick to what they charged. I still would recommend this company which is why I gave 3 stars. The cleaning was very well done. The shower and stove look really great. A bit bummed that I paid $290 and still have to scrub a window, but I'll take blame for not specifying."

"Diamond cleaning has changed my life. As a busy mom of young children, Diamond cleaning assists with everything to keep my house and laundry tidy, clean and kept up. It’s always refreshing to come home to a clean house, highly recommended Monique and her staff of professionals."

"Great website - terrible customer service - horrendous job cleaning. My family hired this company to clean their home before moving in. Unfortunately they did not read the yelp reviews prior to booking. 3 woman showed up to an empty house to do a move in cleaning. They were here for 2 hours and did a terrible job. Carpets were not vacuumed. At ALL. Inside of the oven was dirty. Blindes were dusty. Bathroom faucet still had tooth paste on it. This makes me question how well the rest of the house was cleaned or if they even cleaned at all! Tried to contact Monique Walden by phone and email and haven’t heard back."

"I am extremely disappointed and dissatisfied with the service that was provided by this company. I paid them in advance (my bad on doing that, should have waited until they were done with the service), but I tried to give it a shot and get a DEEP CLEANING. I spoke to Monique Waldner on the phone, and she told me I would be paying for a DEEP CLEANING, because that is what I requested, and a carpet shampoo. The guy that did the carpet shampoo did a good job, but the lady that did the deep cleaning, did a basic service cleaning and when I asked her to clean the drawer, she said that they do not do that. Even though I paid for a deep cleaning. Not to mention that Monique told me there were going to be multiple cleaning people coming, but sent one lady. Monique said the cleaning people were going to be here at 8:30 am, and then called me to tell me at 9:06 to tell me she will be 30 mins late. I said sure. The cleaning lady did not get here till 10:30, 2 hours after she was supposed to get here, mind you with more people. When I proceeded to email Monique about this, and sent her pictures, she decided to ignore me. Now it is 2 days later, and I tried to call her, and she hung up and forwarded me to voicemail. DO NOT GET A DEEP CLEANING FROM THIS COMPANY, THEY SUCK."

"I ordered this service because the receptionist said she could get someone out that day after I told her that I would rather look around elsewhere for another company that would be able to come in and do a move-in cleaning within the next day or two since they had no openings in their schedule for a few days. I was really happy to hear that she could get someone down here in the same day but the cleaning was not what I was expecting. I ordered a move-in cleaning service and it seems like they gave me just the standard cleaning package because it seems like they just dusted and then quickly wiped it down. On their website, it states that " the place is thoroughly cleaned, leaving no traces of the previous tenants" but that is clearly not the case. I also asked if they could clean the refrigerator since it was really filthy, it was still left dirty after I looked in there. I understand that they wanted to accommodate me with service as soon as possible but I would have been better off finding a different company who could come the next day and have a team come and do a proper cleaning like I wanted. Now I'm all moved in and still have a halfway dirty home."