United Federal Credit Union - Spanish Springs

"I had a very bad experience with UFCU when I applied for a loan to buy a condo in Wingfield Springs, Sparks. I thought that since UFCU had a branch there that they would be experts in the local real estate market. I had a long escrow of 60 days, and all seemed to be going along well until almost a week before the closing date. Then, they informed me that they couldn't lend to me with the locked interest rate because there were litigations in the HOA (there are two in the area I was buying and no litigations in the condo association). Less than a week before closing, they offered me a loan at 1/2 percent more than had been locked for me. I refused, went to another lender and closed just one week late with a conventional loan. I felt like I was in a bait and switch operation , with conversations that seemed more like buying a used car, than dealing with a financial institution. Needless to say, my other financial business won't be coming to UFCU either."

"Love these GALS! EXTREMELY member/customer focused. You gotta move or open another account with them, see Jessica."

"This branch and all of the employees are AMAZING not kidding their service and knowledge is above and beyond I have referred at least 4 people"

"Everyone at this branch is great, friendly and professional. They are always ready to help and provide excellent customer service. Branch manager Jessica Smith leads by example. Kudos to UFCU for having such a great staff."

"This is a new bank in the Spanish Springs community, they are a diverse staff, very helpful, and kind. Alyssa, Jessica, and Alison helped me with my new account, start my credit, and help with my concerns, all within the last few weeks, thank you ladies. Posting because its true."