EagleRider Motorcycle Rentals and Tours 1975 South Kihei Road, Kihei, HI 96753

"Made initial rental reservations at Lahaina. After the terrible fire, our travel plans changed. Contacted Eagle Rider to try to get a refund. The company would not refund in the extreme circumstances. Only issued store credit. When my itinerary changed, I changed reservation to Kihei Eagle Rider. Reserved Street Glide Touring Edition. Received a call the day before from Steve (manager?) stating they did not have a Street Glide with a tour pack. They could only rent with a back rest. “For my troubles” they would pay for the gas. Agreed. When I arrived, they only had a Heritage Soft Tail. The employee was bad mouthing the company and the business. What should I expect from a man wearing sweat pants that said “Asshole” down the leg. I canceled my reservation on the spot. I don’t expect to get any money back from ER. Even if they offer store credit, I will never rent from them again."

"Rented a Harley here in 2019 but due to emergency had to cancel it. Found out the hard way that apparently the rentals are non-refundable! Very disappointing but “Don’t worry though next time you come back we’ll take care of you” I was told. Well, took longer than planned due to covid but came back today looking to rent again. He looked it up in the system and sure enough it showed the $200 credit on my account. They called me back the next day though “sorry credits are only good for one year” and offered me a 15% discount off my rental. Honestly after 4 years I wasn’t expecting a full credit anyway even though they saw it plainly in the Eagle Rider account history. 50% discount would have been fine with me. But on top of it they were pretty rude about it, like I was being totally unreasonable to even ask for anything. That’s Hawaii for you - we want the tourism money but hate the tourists. I’ll go surfing instead of giving them another $200."

"Had an awesome experience here! They made it easy to rent from and were super chill. Rented a Harley street glide for an amazing riding experience on the island that will be a bucket list ride for sure!"

"Rented a motorcycle for 9:30. Showed up, doors locked and a sign saying they won't be back until 11:30. Called customer support who told me they are there. So I walked back. Still nobody. Wasted 2 hours of my day. Thanks"

"Booked the Street Glide ahead of time. Convenient option to check-in and review bike orientation ahead, days before pickup day. The gentleman on the counter was friendly and helpful. He provided great insights on great routes to take on a Motorcycle with beautifully paved roller coaster roads with very little traffic. I took the advice and glad that I did. My wife and I had a fabulous time riding around Maui. If we return to Maui in the future, I will definitely be renting from Eagle Riders again."