Waikiki Resort Hotel

"Location is so good. Facilities are old but accetable for budget. Some receptionists are poor service level especially a young Korean man. His service was aggressive and made me irritated. I'll never stay again."

"I’ve stayed here many times over the years as my work brings me to the islands multiple times a year, sometimes monthly or weekly. In the beginning (2015) this was a great place to stay, but over time has become not so pleasant. From the front desk to the rooms! The rooms are extremely outdated yet are priced close to very nice hotels in the area! The rooms are not as clean as they use to be and the staff not as friendly. Guess I’ll be finding me another home away from home here on Waikiki. The price just doesn’t match the value here anymore!"

"Having read reviews prior to staying I knew going in that the hotel was dated. I found that to be true though the rooms are grounds were fairly tidy. My only complaint is that there were a lot of hairs in the bathroom when I arrived. The breakfast room is too small and crowded and seems only to have enough seats for about half of the people wanting to eat breakfast. The hotel is nothing to write home about but what has lead me to write this review is the aggressive and rude staff. Not all staff. In fact many staff were very pleasant. However there were too many encounters with staff who were incredibly rude. It's unacceptable to be yelled at by staff for no reason other than they can't control their emotions or haven't figured out how to behave like an adult. I've still got 4 more nights unfortunately so management you have the opportunity to make things right."

"Chose this hotel for the location, which is outstanding - just a block or two off Waikiki Beach. No disappointments there. Room was a bit smaller and less grand than expected, but okay. The lobby & pool are impressive, and the on-site Ilana Cafe an excellent breakfast upgrade."

"Front desk staff were not welcoming and pleasant at all. They have a policy that you can’t arrange late check out until the morning of the departure which is counter initiative. Breakfast was the same thing every day and the waffle machine seemed to be the most popular item given the lack of choice available. The pool was ice cold and your couldn’t swim in it .. so not really an amenity you can use out of summer season. The overall rating was given a 2 purely for the house keeping services who did an amazing job of keeping the room clean. We ended up leaving to another hotel and wouldn’t recommend staying here based on the level of service provided ."