Hilton Grand Vacations Club The Grand Islander Waikiki Honolulu

"ok so share owners, its been a while since we visited Hawaii since covid and absoultely the service in this Islander tower is too bad, the guy in the check in counter should learn whats hospitality service is and especially the japanese lady in the concirege , we checked out 3/22/2024 around 10:30 am bad customer service I wouldnt want to stay in this tower again the staff who did the check in was so unpleasant just handling us the key and say its done no talking about the village or any activities recommendation and during our check out I ask whether are they still giving give away bags of the Hilton owners ,the lady in the concierge replied was unpleasant that its like were not guest of the hotel and she ignore us while talking and she keeps chit chatting with the other staff so unprofessional on the other hand the staff name Emma took the time to get back to us and even give me the HG clubs tote bag and greeted us well and :when we check in to the room there is no dish soap ready and even the coffee machine is not working and when I told the cleaning staff about it she replied , no its working without even looking at it! the room doesnt look like it was clean properly,the washing machine is kind of dirty too"

"From checking in Emi was kind enough to put my request & the room was wonderful. Great view, convenient to everything & many choices for pools, beach & food. We had a little snafu, but Kevin was on it was very generous with solving it. Wish weather had been better & hot tub working, but a great place to stay."

"People of this island are just an inspiration- their charm, passion, patience and above all the life in them. This place is no exception and their hotel staff are so friendly and welcoming. Really felt like home. The hotel location is bang on the beach so I’d ask you to reconsider renting a car if you’re not looking to visit north shore! Totally recommend both the Hilton village and the Grand Islander"

"I love coming to the Hilton Hawaiian Village - have returned many times. This is our first time at the Grand Islander and won’t return anywhere else! The rooms are amazing - full kitchen, laundry, dishwasher, plus a huge bathroom with tiled showers. Perfect place for a family."