Hilton Grand Vacations Club at Hilton Hawaiian Village 2003 Kālia Road, Honolulu, HI 96815

"Back in 2014 we travelled over here and had a nice time. Its really on par with most Hiltons. The entrance at night is the most thematic excitement you'll witness, with the flammed torches. The view from the rooms are nice and the bay is relaxing. It's a short walk from the main strand and the downtown."

"I have not even left yet for our vacation and it is already going sideways. I booked my room back in October of 2023 and paid in full Jan 2024. I went on my Hilton honors app to check my reservations yesterday March 17, 2024 and it was still showing not paid. I called and got the runaround all day yesterday and was treated so rudely by staff members. I was hung up on and told it was my fault. You need to look internally to the self entitled rude people you hire. I also found out my room was too small to accommodate 4 guests. I called in October to fix that and told it was to only find out it was not. The hotel is now sold out. This is a special occasion. This needs to be fixed. @Hilton hotels/and resorts. UPDATE, I want to say a huge thank you to Angie at Hilton Grand Vacations @Hilton Hawaiian village. She helped me with this huge mess and navigated me in the right direction. I also want to say thank you to Mohammed at corporate. I am so thankful. The reservation was fixed. You both are awesome."

"Great family Hotel. The pool and beach is great for smaller kids. Older kids can still have fun. Snorkeling was fun as well. Would stay here again."

"We had an amazing time at the Hilton Hawaiian Village (Lagoon Tower). The pools were amazing and the slide pool especially entertaining for my littles! The staff was welcoming and helpful when handling our requests and the room was spacious and perfect for a family of six. I would highly recommend."

"I want to be transparent, I have a small timeshare and we can access everything at the Hawaiian village, we were staying at a different building across the street. When we got to the Hawaiian village instead of the lagoon towers, we were told to take our bags across the street and check in there. I felt like there should have been a little better customer service when I asked for assistance. I finally made it to check-in and it was smooth, my room was a studio and it was very decent space. It was not overly spacious but big enough space to have everything you need. We stayed there for 7 days, housekeeping comes once a week but you can always get towels and toiletries when you see a staff member, which by the way they were SUPER nice and accommodating. The studio was clean and did not have any leaks or clogged toilets. I feel like it’s because the studios are probably the least used. The bigger rooms are used constantly. The grounds are beautiful and you can access anything at the Hawaiian village resort, they had an all adult pool, which was neat and they have tons of shops on the premises. I saw some activities going on but we didn’t participate on any of the excursions or activities because we have plans for doing things outside the premises. The parking is $68 a night which is terrible! But there’s a nearby parking lot (around the corner) that is $1 an hour!! We saved so much money by parking there. Overall the stay was great but again I didn’t use much of the amenities while I was there."