Jacobs Medical Associates 1389 Galleria Drive, Henderson, NV 89014

"Writing a review on behalf of my mothers experience with this place. To say the doctors and staff are incompetent is an understatement. I’ve never experienced such lack of compassion and general physician care in my lifetime. It is impossible to get someone on the phone. Dr. Smalls constantly fails to input the prescription code on prescriptions he writes so pharmacies will not fill the prescriptions. The pharmacy cannot get anyone to call them back, neither can we. My mother was in desperate need of an urgent surgery, she needed clearance from her primary, unfortunately Dr. Smalls was her primary. He refused to write her an order for bloodwork without seeing her, and he had no appointments available for months… when he finally wrote her order, her results were returned immediately but it still took him several weeks to submit those results and clearance to the surgeon. My mothers urgent surgery has been delayed almost 4 months because of this offices incompetence. Run far far away from this place. Any good review you find for this place or Dr. Smalls is more than likely a fake review."

"Rude staff. I came 35 minutes early for my pre employment 2 pm appointment ,the lady called my name and gave me attitude because I haven't finished my paperwork. She told me that I should've finished filling out my 20 pages paperwork already. I was reading them before signing them . One of the MA told me that they over scheduled people that's why they were so busy. Oh and I had to ask the MA to use a new tourniquet to draw my blood because they don't change tourniquet every patient ."

"Called to schedule a new patient appointment. 1st lady I spoke with said they have an appointment available around the last week of July. In the middle of registering us for the appointment, the line cut off. No one called me back so I decided to call back. 2nd lady I spoke with now says earliest available appointment is next year. Ridiculous! Update 6/11/23: I got a call regarding what happened and was able to get an earlier appointment. Great response time to resolve the issue. The lady that called me was very nice and showed willingness to help."

"Made an appointment back in October for Friday 2/18. No one called to confirm the appointment. When I inquired- found out the dr no longer works there. No one notified me- nor did they have another doctor scheduled to take over my appointment. Just said- oh- well- we can see when the next appointment might be available. Zero customer service- zero accountability- 5 years olds could run an office better than the jokes working there."

"The doctor i had been seeing since 2007 suddenly was gone My ob/gyn recommended Ashley Major at Jacob's Medical. I called the third week in May and was told the earliest appt would be November 17th...almost 6 months out. Since I wasn't experiencing any problems, and I was happy to have a female dr, I decided to wait. Ladt week my appt was confirmed. Today I get a phone message stating Dr Major was on maternity leave and decided to resign last week. I was told the earliest appt wjth another dr wouldn't be until Feb, 2023 at the Henderson office. When I explained at this time I would be needing my meds to be renewed I was given an appt with a Dr in Summerlin for next Monday at 4:30. I called the phone number given to me as I wanted to know if there was a lab on sight for my anticipated yearly blood work. I called 8 times during the course of the day....their phone rang and then disconnected. I called the Henderson office explained no one answered and would the lab be able to draw my blood after seeing the dr. No was the answer as the lab actually closes earlier than the dr's office. I live 2 hrs from the Henderson office, tack on another 30 minutes to get to Summerlin. Then I would need go to a lab for my draw after fasting from midnight to what 6PM and then drive back to Summerlin ( God knows when that appt would be scheduled) for a followup appt. I worked in a Dr's office and would never be as flippy as the the girl who answered my initial call at the Henderson office. I had to ask if there was an earlier appt at a different location and then not being able to reach anyone in Summerlin....if this was an emergency call I would be in trouble. .If this is how Jacob's Meducal Associates operates I can understand why doctors are resigning and why reviews are so low. I should have looked at reviews on the office itself rather than taking my ob/gyns recommendation for Ashley Major. I have never been treated so badly by a medical team who are supposed to be helping their patients not causing undue stress"