7-Eleven

"I would give 0 stars if i could ! Absolutely had the worst experience I've ever encountered at this location in the last 20+ years. I've been coming here . Before i tell my story , I've personally contacted their complaint number ,and am currently looking for the franchise owner and have i filed a complaint with metro. All with in the last 40 minutes since my encounter. I take customer service and our safety very seriously, and this 711 company employees showed horrible customer service, and safety was a huge issue . So i go to this location today around 5:10 pm , to get my normal fountain drink as my routine is the same. I even went in 4 hour prior to this encounter i am speaking of for the exact same thing. Anyways i walk in , said hi as i normally would to acknowledge the employees and to be respectful this is a normal thing for me. Well anyways after my hi , i asked do you guys still do refills as i hold my old cup up, the gentleman pauses for a breif second as hes messing around with the chips and says yeah its $1:29. I said okay cool THANK YOU and casually walk over to fill up my cup. Afterwards, i approached the counter to this mid to late 40s hispanic lady and i said hi , and asked about their $3 promotion on thier 2 pizzas with ANY big gulp , and directly she answered me no , not with the refill . I said okay cool , its cool then brushed it off and started putting my number in to gain points as normal . Well as i am the gentleman steps up to her and says you cant do it with a refill even though thats been established and we've already moved on with just pursuing the soda transaction. Well she tells him with anger i already told him he cant get that pizza promotion with the refill, i then said . Its okay you guys dont have to make a big fuss about it i understand, a millameter of a second went by and she loudy rudly angrly said we arent making one of it. I said clearly you are and said its okay . And it went on from there with more attitude as she takes my 2 dollar bills and gives me my change and slams it on the table while the gentleman is backing her up on the no attitude part and justifying her actions . I then take it and proceed walking out saying have a great days you guys, ill see you guys again and she about through the hugest attitude about that and as i am out thr door she says i am 86d . I am now standing at the door baffled because shes 86ing me because she has such an attitude and hissy fit over that "dont throw a fuss over it you guys i understand remark" that now she feels the need to do so. I wasn't a threat to her or the dude and ive came here for 20+ years. Well heres the kicker why i am writimg this so everyone sees this and so corporate gets on is as soon as they can and again metro now has my complaint so i am not playing when i say i want this resolved quickly . So heres the kicker. As i am still standing at the door baffled i then tell her and the gentleman i will continue to come by , I've done nothing wrong legally . So anyways the gentleman follows me out wearing the 711 outfit and got so close to me i was going to react as a scared for my life scenario because ol boy is definitely taller than me but in all honesty it would be a good fight . Well little does he know i have a ccw legally and am trained for situations like this therfore if i reacted at the door when i did i couldnt justify the outcome. So anyways i process to my car calmy as he now walks behind my car for whatever reason like what the heck?? Treating me like a criminal taking photos. And customers were walking up to the door as i am now sitting in my car with engine on . Well as i sit there before putting it in reverse i hear him telling the customers lies. Therefore i roll my window down and say exactly what just occured. Well now the employe comes up to my window aggressively speaking his mind , many other things , and he was shaky I was awaiting him to throw a punch while i was sitting in the car. I would have then felt threatened and would have been able to justify shooting legally & would sue 711 after"

"If it wasnt for the mean old pompous boss man who is just rude, doesnt care, and never handles customer service well, i would give the store a 5 stars. Bc the workers are all pretty good or fine. Friendly and all that other good stuff. He's there randomly so its never quite safe to go. Lol"

"Friendly greetings . I loved my time there. I even returned soon after to make another purchase."

"Layla is so kind and helpful! I hadn't seen the light on for one of the slurpee flavors, filled my cup with it, and was going to pay for it bc it was my fault. But she saw it wasn't frozen at the register and let me change the flavor, like she saw it and actually helped! She said, "We don't do that here, we want you to come back." This is my new neighborhood 7/11 bc I moved close by, and will definitely always come back here bc of this moment!"

"Today is June 25, 2019 I want to the 7-Eleven location on Nellis and Stewart and the time is about 9:45 PM the dude that is working the register looks like an OG gangster smoker he lock the door‘s and I was approaching the door and then he unlocked the door he was making personal phone calls and he was very rude like we were there to irritate Him mind you I stay around the corner and he is a new employee or might’ve been a regular midnight shift guy but he was not doing his job he needs to go He didn’t even give me my change nor my receipt because I was bothering him kind of scary don’t you think weird!"