Terrible Herbst Convenience Store 10490 West Charleston Boulevard, Las Vegas, NV 89135

"Dirty store, pumps down, inside sales registers not working.."

"This store smells like sewage. I presented my passport card for tobacco and they said it’s against the law to accept that as ID. Here’s the NV state law (b) Is presented a valid driver’s license, permanent resident card, tribal identification card or other written or documentary evidence which shows that the other person is 21 years of age or older; and (c) Reasonably relies upon the driver’s license, permanent resident card, tribal identification card or other written or documentary evidence presented by the other person. Why lie?"

"Had this guy short change me. He some how turned what should of been a single transaction into multiple ones. I bought a juice and gave him $100 bill. Told him to “round up to the nearest 20 and put the rest on gas” I was expecting getting $80 back having 17 put on the pump. Instead he put 97 on the pump witch is more gas than my car can handle. When I told him of his mistake it took him forever to take the money and argued with me about it. Holding up a long line of people. He then put $20 on the pump and gave me back $75.. 2 dollars short. I gave him 100 for a $23 transaction and got back 75. I had to argue with him for ten minutes for him to finally admit his mistake. I know that this wasn’t an honest mistake because he gave me 25 one dollar bills when he had plenty of twenties in the register he could of given me. He had a really bad attitude and if his manager was in the store I’m sure he would of been fired on the spot for his terrible service. I will be avoiding this store in the future and telling my friends about it."

"I purchased Gold Mine for $31 that guarantees a clean car for certain days, or a second second wash for free. No car wash is going to guarantee clean car for certain time, technically you are paying for a second wash. I kept the receipt and wanted to go back for second car wash after a road trip. I wanted to double check the receipt to see when the second wash expires and number of guaranteed days.....there is no mention of how many days are guaranteed or expiration date on the receipt. Exactly a week after my first car wash, I went back and the attendant told me it’s only 5 days and sorry. I asked where in the receipt says the days or deadline of second car wash and how is a customer going to remember when the deadline for second car wash is, it should have been on the receipt unless they are taking advantage of that people aren’t going to remember the five days unless you put it on the receipt. Well the response I got was that it will be suggested to a manager to have those days on the receipt and they will not honor as a courtesy when it’s obvious they could do better when you are paying $31. They are not getting my business anymore."

"Lorraine was my cashier tonight and was completely unprofessional. I was in line behind a couple that had an issue with expired creamer in their coffee from the self serve bar. She told then it was their fault. He then explained to her he is here often in the morning to purchase coffee and knew there was something wrong with the creamer. He paid with a $20.00 bill and she gave him attitude about not having enough change. She asked him rudely to pay with a smaller bill but that was all he had. After staring at him blankly for 5 minutes she told him to take the coffee for free and he said no I want to purchase it! She counted his change back with a bit of an attitude. I just worked a 9 hr day and was next. I asked her to stop her bad behavior and she told me I could leave. I told her no I am purchasing gas. She rang me up but told me I had no right to tell her what to do. I had to ask her twice to repeat what she was saying to me because it was comments under her breath I could not hear. The whole interaction was an unacceptable experience. The store had a bunch of school kids from a school dance come in and a couple other customers...I feel bad for anyone having to deal with this employee tonight."