SoHa Living Kailua 539 Kailua Road, Kailua, HI 96734

"Really sweet and welcoming girls working here !!"

"EDIT in response to owner: when we were checking out we were told by the two females at the counter that everyone purchasing items gets their choice between a bottle of sand or a starfish. The cashier listed on my receipt was Alina V and the purchase date was Sunday September 10. Very cute shop but was told every customer gets a free gift (starfish) That I was actually charged for on my receipt ($5.80 but I didn’t want it). I wouldn’t have accepted, this is so frustrating. Cashier was Alina V."

"Terrible! Young employee so under trained...couldn't perform her simple job. Plenty of other Sohas to shop in."

"Very poor customer service. I asked to do an exchange for something more expensive and without even looking at my item the owner refused me without a receipt. Aren’t they in the business of selling mostly gifts? She could have at least looked at the item and pretended to care about providing customer service. I will never shop here again and instead purchased the item I want online for 1/2 the price. Business owners like this make it difficult to want to support/shop local. **There was a Soha Living tag on my item. Per the review, it wasn’t even looked at before I was turned away."

"I had a very unpleasant experience at the SoHa Living Kailua store in the afternoon/early evening of August 21, 2016. The store itself was nice the but there was absolutely no customer service. I have lived in Hawaii for 5 years and my family came to visit me and my husband so I wanted to show them around different parts of the island. On this particular day I decided to take my mom and two younger sisters (10 & 11years old) to the Kailua. We went to the SoHa and were not greeted, we were not asked if we needed help, we simply were not acknowledged by the young ladies working at the front counter. They pretended as though we were not even in the store. My mom went up to the front counter twice, she even sat some items on the counter and they didn't even acknowledge her to ask her if she wanted to check out. We were the only customers in the store and they never even asked if we had questions or if we needed help in finding anything, this went on for at least 15 minutes. At one point my mom and I watched the one of sales associate at the front counter mess around on her phone, she was so engulfed in whatever she was doing on her phone that she didn't even noticed we were looking dead at her. While she did that, the other associate just wrote in a notebook or possibly some sort of store log. Time passes and still nothing from either of the associates. Both of the women looked at least college age, more than likely over 21years of age, anywhere from 22-26, so they were definitely were not teenage girls. By the time I was ready to leave, I began to look at items that were closer to the door and the same associate that was scrolling through her phone, literally came and stood right next to me as she was talking to the other associate and we were both standing near merchandise on the built shelves that they have towards the front of the store. So I thought, ok maybe she'll say something, nope--nothing. By then I had pretty much made up my mind that I wasn't going to buy anything from that store especially after receiving 0.00% customer service. After that, I called my family and said that it was time to go. My mom stated that she was trying to stick around a little longer to see how they would treat other customers if they entered the store. Other customers never came in whole we were there so we just agreed to leave without buying a single thing. The reason I moved to Hawaii is because I was stationed here in the Navy for three years and because of my military obligation I hadn't been able to see my familyou. I had my family come out here on vacation to spend sometime with them to show them the beautiful island but what we encountered at that store was much less than Aloha. This is not the first time this has happened to me in a store but it has been awhile, but it doesn't hurt any less. I really don't want to think that it had to do with my ethnicity because that's usually not the case here, in Hawaii, especially if you're already a minority but it's really hard not to think that that it wasn't associated with the poor quality service that my family received. I was really happy to go to this store in order to get some nice gifts and souvenirs for my mom, sisters and extended family back on the mainland, but instead I left feeling humiliated, disgusted and ashamed to have even brought my family to this store. Like I said, the store itself was very beautiful and well kept however the non-existent customer service definitely made the store lose out on a very large purchase that we were surely planning on making. After I left, my mom and I talked about how we would've rather spent our money at Pier 1 Imports,(which is a much more expensive and well-known retailer) which is the store we visited in the same shopling plaza, before entering SoHa Kailua. Employees at this store could definitely use customer service refresher training. I advise the owner of this store, if you have a security camera, please take a look at the footage from that day and you will be able to see with your own eyes."