Dr. Susan R. Fernandez, MD 2621 West Horizon Ridge Parkway, Henderson, NV 89052

"We took our son in for medical testing. blood test were performed and sent to us directly from the lab. We called upon receipt of the test and left a message for the doctor. The doctor never returned our call. The doctors office called back a week later and wanted to schedule a time to discuss the blood work. They then informed us they lost and or did not receive the results. Poor poor service. Will never use again."

"I love Susan Fernandez! Some of her Ma gives shot incorrectly I’ve been an Ma for 15 years and I would never refuse a patient who wanted to give there child a shot. Literally 1 Ma knows what she’s doing. And she was very rude and refused to give my child her shots because she was so busy to take 2 minutes of her time now they lost 5 patients! But besides her staff Dr Fernandez is amazing so sad I’m leaving her l."

"My oldest son is 6 & my youngest son is 4 both of my kids have been going to Susan Fernandez since they were born! There has been times I've doubted the doctor but honestly!!!! She's been truly amazing to my boys! Easy to get appointments for them! & they love her!! Even when they get their shots they don't mind! This is one of the best doctors I've been to !"

"Dr. Fernandez is a great and amazing doctor! I found her practice after my daughter's doctor passed away in 2011. The staff was so friendly. I just had twin girls in January and have had the WORST experience ever with the so called "office manager". My twins were both in the NICU when born. One was released before the other. I took her to the doc for her 2 day follow up. At that time their insurance wouldn't cover them until I sent in their birth certificate (which as we all know takes a couple days to receive in the mail) so the office asked that I pay $85. I spoke with Rose the "office manager" or whatever she is asking if it's possible to hold off until I my daughters are put on the insurance and then they can charge my insurance like they normally would. My thought was why pay $85 while on maternity leave with twins and be out $85 and then have to go through getting the money back once the insurance kicks in. Rose was very rude, looked at me like I was some broke monster who just had twins. I explained to her that my two older daughters are established patients there and that I have always paid everything on time. She then proceeded to tell me I owed on a bill from the year prior 2/2013! I thought that was cleared up because I didn't receive a bill from them until 11/2013! Me getting that bill so late I thought it to be odd so I went back and forth with my insurance and the doctors office who told me after about 4 phone calls that everything was paid. Rose then asked that I sit on the phone with the insurance company AGAIN while waiting in the waiting room with a 3 week old premature baby. I did so and the insurance company then told me that the office sent in the claim to late (hence the 11/2013 bill) and that they denied the claim and that the office would have to send in another claim. I asked the insurance company to call "Rose" which the did and explained the situation. She then called me to the counter no words spoken and said, "Sign this." Which was a promissory note stating I would pay the $85 if the insurance didn't go through. I felt very belittled by her and spoke with another doctor at my other daughters next visit about how I was treated who apologized and said she would let Dr. Fernandez know. I then had another incident with this same person giving me incorrect information over the phone! I'm no longer going to this practice with any of my 4 daughters. If you want to be belittled, looked at like you are some criminal and being judged by the office manager then go to this practice."

"I made a doctors appointment one day and then rescheduled a doctors appointment the next day for a different time. My ex-in laws took my son to the doctors and they denied my son services! They stated I had a balance of $160.00 so they would not see him. So you are telling me that $160.00 is more important then my sons health?? Not only am I going to call channel 13 on these people I will never ever recommend this place ever! To the female who laughed when I said whose more important my son or money karma is a b****!!!"