Balance Therapy Center LLC 1325 Airmotive Way, Reno, NV 89502

"Huge waste of time. I had an appointment scheduled on February 15th but when I showed up I was unable to get in because the building was locked. I understand that it was Presidents’ Day, however you’d think she would’ve scheduled me a different day. I tried calling the office itself and her personal cell phone and haven’t heard back."

"Wonderful...just what I needed. Carolyn listens to you with honest heart. Her compassion & care made me trust & relax so fast. Professional and very uplifting energy. When you need a moment of clarity and self-love, Carolyn is who you want to see. Thank you for your service, Carolyn!"

"All of my kids have been in and out of counseling over the years for different reasons. Gwen and Debbie have worked with us individually and together when necessary. I am grateful we have a place were my kids feel safe and can discuss anything that they need to with trust and confidentiality with out judgement."

"In short, I feel as though the business side is extremely lacking. I have left messages which were not responded to. I have had appointments canceled in clerical error and have never been able to speak with them on the phone. The long version: I feel like I was handled a little unprofessionally.. I was running late to my third appt with debbie, so I called 3 minutes after the appt to let her know I'd be there shortly. My daughter got sick at school, and it pushed us behind.. The answering machine picked up so I left the message. I showed up 10 minutes later and waited in the lobby as the sign suggests, since there's no one at the desk. 15 minutes later, im still waiting, because there's nothing I can do but wait till someone comes out. Finally at 5:50 the other therapist comes out, and I ask her about my appt. She says therapists wait for 10 minutes before leaving if there's a no show. I told her I had called and came less than 15 minutes late. But apparently the therapist missed my call, so there's nothing I can do now.. so I confirm my appt is scheduled next week and leave. I showed up to my appt on time the following week, only to be told I had no appt. Confused I asked if she was sure, that I confirmed it last week. She told me that she called me last week at 5:15, before she left, and cancelled my next two appts. I told her I never got a call or missed message.. that I took work off early to bring my daighter to this appt.. Can we still do the session today? And she told me she's in the middle of a session. I asked if she got my message last week that I was running late. She told me.. "my phone says you called at 5:15 (in a sassy tone), and I called you right before I left, cancelling your next sessions. And again, I'm in the middle of a session, when do you want to reschedule??" I told her later, since she's obviously busy.. I really felt attacked, and confused at how that conversation went. I'm not going back simply because of how that was handled. I wasn't ever rude to her, and was trying to be curteous since there was a patient waiting, but was simply confused, and wanting clarification, and felt like she really was pressing how right she was in this situation, and had no time to explain it to me. She was 15 minutes late to my first appointment which only lasted 30min. I didn't realize the standard stems only one way... Even with a courtesy call. Just no empathy or courtesy. She also mixed up my child with another child, canceled an appointment incorrectly only to have me show up at my rescheduled appointment double booked with the other child."

"My children and I have been seeing Gwen Smithson since 2013 and I can honestly say that she is amazing. My kids absolutely adore her, we did go one year without seeing her for insurance reasons and my kids were jumping up and down when I told them we would be going back to her. She helps with everything, she recently helped the kids cope with the loss of a family pet, she helped them adjust after their dad and I got divorced, in 2013, she has helped with behavior, responsibility, and has genuinely been a person they feel safe talking to about everything going on in their lives. I can't recommend her high enough, and I am confident that all of the therapists she has brought into Balance Therapy are equally as wonderful!"