Sonesta Simply Suites Las Vegas Convention Center 4034 Paradise Road, Las Vegas, NV 89109

"I have visited 14 states and stayed in countless hotels in 8 years. Not 1 of these hotels charged for early check-in. I was at this location at 3 pm. Their check-in is at 4 pm. The multiple companies that own Sonesta truly need to re think some policies. I used CLC to book this location. Per CLC policies, no location can charge extra fees or make a customer use their card for incidentals. Sonesta employees should know all policies. Numerous extra fees. Sonesta is not a corporate friendly location. The individual behind the counter was unpleasant. Not just with me. 2 other customers."

"The phone in my room was completely broken when I needed it. The staff at the front desk (a chubby black woman) blame it on me saying it was my problem not checking the phone earlier, and told me it would not be fixed until the next day, when I check out. It is supposed to be the hotel’s responsibility that everything the room is usable. Since when it becomes the customer’s problem??? She was unwilling to fix this problem and unwilling to get me a phone to call, while, again, it is the hotel’s responsibility that the customer gets the service provided. Terrible experience. Avoid this place at all costs if you don’t want to be blamed when there are problems in the room you paid for."

"4 of us staying 4 nights total. Only given 2 sets of towels (2 towels, 2 hand towels, 2 washcloths) and were required to trade our dirty ones to get clean ones. No maid service during our stay to replace towels, so we ended up buying our own linens from the store. Location wasn't too far from the strip, but surrounded by homeless."