Hertz Car Rental - Oahu, Kaneohe - Windward Dodge HLE

"Hertz is by far the most incompetent and frustrating company I’ve ever had the displeasure of dealing with. I reserved a vehicle for Friday morning but when I arrived I was told they didn’t have it and wasn’t notified because the rep didn’t see the reservation, I was then told I could go to the airport Hertz location to pick up the vehicle I reserved. After over an hour of driving and waiting in line, the hertz employee there said they also have nothing. She said there was nothing they could do since my reservation was still set to Kaneohe and recommended calling customer service or using a different rental car company (which would be far more expensive as it would be a last minute rental). So after sitting on hold for over 30 minutes a customer service rep finally answered and after explaining my situation to her, I was told “it is what it is” and my only options would be to cancel my reservation or reschedule it for a different day. She told me she would reserve it for the same location tomorrow and guaranteed me the vehicle I reserved would be available and graciously knocked $4 off the price (yes you read that right). Well fastforward to the next day and it turns out they’re not even open on the weekends. Called customer service again and was told there’s still nothing available, they canceled my reservation, and to basically kick rocks. All in all I would say this experience probably wasted around 10 hours of my time and by writing this review I hope to save you all the trouble of going through the same by avoiding this company that can’t honor reservations."

"I will never use Hertz again after this experiance. Staff is nice but my issue is with Hertz illogical system of running a business. We had a car from Hertz via our insurance company. We went to arrange to return it on a Sunday (at 11am). They apparently are closed on Sundays. We happened to be leaving the island that evening for a trip so asked if we could simply drop off the car at the airport location (which Hertz has and it's open sundays) and were told alternant locations for drop off are not allowed. (Even though the car we rented had to be brought in from another location). During our calls to them we were disconnected many times (I believe it was 5 times) and had to re go through their hold and auto phone system many times. The CSRs we're polite but they were scratching their heads on how we can get the car returned to them on a Sunday as Hertz doesn't have a procedure for that.... and we keep getting disconnected. One csr said we could drop it off with the keys in it, but don't lock it otherwise the company will charge us for locking it. If that wasn't odd enough, if we leave it unlocked (as requested if we don't want a penalty) we were told if it gets stolen we are liable?!?! How is a major rental car company not able to resolve something that seems so simple? I don't understand how a professional company could be in business without having a resolution for dropping off a car on 28% of the days of the year. I will never ever use Hertz again."

"I dropped off my vehicle at the dealership on full and Hertz was closed that day. The next day when Hertz came in they charged me $76 and said the vehicle was half full even though I topped it off the night before and only drove to the dealership. I eventually got a refund after providing receipts and bank statements a pint of blood and my first born child. The refund was only partial though at $62 so they still kept about 13 or $14."

"In person service was excellent at Kaneohe branch. Online reservations SUCKS, could not connect nor speak to agent...force to make reservations online. Web is not user friendly.....went down to pick up car only to find out that there is a discount due to car being repaired at dealership. website did not offer it and a few other options. Kaneohe branch could not make the change or cancel my reservation that was done online without being charged. Next time I will do it in person and take my chance if not car dealership offers Uber to another rental. Much Aloha to Kaneohe branch."