Gerber Collision & Glass 94-174 Leokane Street, Waipahu, HI 96797

"First off, 0 parking. Awful to navigate how to get here and where to go. Second, I went in with my insurance quote, got another inspection of damage, already got paid - I just needed the work done. I’ve called about 4-5 times and it’s been 3 weeks with no assistance or answer. No ones helped me. They gave me the run around. I kept being told I would hear back but here we are and I’m done. How bad is your customer service that you can’t give me a call back? I was then told they wouldn’t do the work on my car because I have a wrap. That is fine, I told them the wrap is being taken care of separately, which they didn’t seem to understand? Then I was told it’s going to cost me MORE money than quoted because they go through a third party to get parts so it costs more. I’m not wasting any more of my time on this company and I don’t think anyone should either."

"Welp..my truck is totaled, but Gerber Collision was there to assist through the process. It was a bittersweet end. From the estimator to the help in the yard, overall, it was a great experience. They are super patient and highly communicative. They help you get the answers you need. I truly appreciate the staff, especially on days I was frustrated. I will definitely go back here for work."

"The bumper is not flush with the quarter panels. They say it is within Nissan specifications, so it is acceptable. It is not acceptable. Follow up: upgraded from two stars to three stars. They called me back from the shop fixed it correctly. It took them less than 25 minutes from start to finish. Not sure why they didn't do that the first place. However, they did eventually get it right."

"Great service and meticulously well done buddy work. The only feedback would be to improve their communication, I had to constantly call and bug them to get my updates, they were extremely busy."

"Amazing shop. I needed repairs and called around and was told that it would most likely be November before I could get in from multiple shops. Gerber gave me an estimate which I agreed to. They ordered the parts which understandably take time to get and still only took 2 weeks to get the parts. After dropping the vehicle off they had to order more parts because of things found after tear down which is understandable again. The whole repair took 8 days. I am very happy with the work they did and they updated me through the whole process so I knew when I could expect the repairs to be completed. Everyone there was nice and helpful. I will definitely refer everyone to them."