American Academy Of Urology
9053 South Pecos Road, Henderson, NV 89074
About the Business
The American Academy of Urology is a prestigious institution located at 9053 South Pecos Road in Henderson, Nevada, United States. As a leading health organization, the academy is dedicated to advancing the field of urology through education, research, and innovation. With a team of top urologists and medical professionals, the academy provides cutting-edge care and treatment for patients with urological conditions. Whether you are seeking information, resources, or treatment options, the American Academy of Urology is committed to promoting excellence in urological care.
Reviews
"So far my experience with this place is not so impressive. For starters, every time I contact the office I get A LOT of attitude from the front desk. I went there after multiple tests over several months that were to diagnose my condition. I literally took all of the information to this office and the doctor used it for his diagnosis. So he prescribed an exotic and incredibly expensive medication in order to provide treatment for me. The front desk told me to wait for my insurance ok to fill the prescription. So a couple of weeks go by and I hear NOTHING and I begin to call, and if course all I get is the voicemail with no return calls. After a great deal of continued calling, I finally get through to the front desk. She tells me that my insurance will not approve the medication and I will need to go to a compounding pharmacy and pay cash out of my pocket. She assures me that they will get back with me with the details on how to do this. Several days go by and nothing. Meanwhile, I contact a couple of compounding pharmacies on my own, and they tell me that they would need a new scrip from the doctor. I call back to Academy of Urology and get a lot of ATTITUDE and then assurance that they will handle it. (Mind you I'm pretty sick and just want to begin my treatments). So, nothing is happening. Meanwhile, I decide to go to CVS in order to find out what this medication would cost me out of pocket. They take the scrip and contact my insurance. Later on they call me back and tell me that they spoke with my insurance. They tell me that my insurance is NOT DENYING this medicine, they just need to speak with the prescribing physician in order to be sure that it is absolutely necessary. So I go and call back to Academy of Urology to explain all this and once again.....ATTITUDE. Now I'm trying to deal with a front desk there that apparently ASSUMES a lot and doesn't really bother with any FACTS. MEANWHILE, I'm still just as sick as when I began this whole process months ago and I'm just trying to get these people to COOPERATE AND DO THEIR DAMN JOBS! I am so exhausted dealing with this whole mess. I am in a spot where I continually have to do their jobs for them, and it's so annoying, frustrating and time consuming. If someone is so miserable/incompetent at their job they really need to be replaced, especially when dealing with patients who are sick and in need of medical professionalism."
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