Massage Envy

"Bait and switch. Made an appointment online, logged in. It was 75$ for the massage and 15$ added for 10 min foot scrub. They confirmed the appointment for the amount of 90$. At the very end of the session I gave the therapist a 20$ tip and went to pay, THEY CHARGED ME 140$ FOR THE MASSAGE (not including the tip) no warning, and the explanation was inconsistent. I was being charged at the non member price, however that should have been established when I was making the appointment. And because they are so difficult to get ahold of and have shady business practices I will probably never see that money ever again. I will never use this business again & really hope that they face consequences for such abhorrent business practices. ALSO the massage was supposed to be 60 min (50 min massage time & 10 min to undress/dress) and then and extra 10 min foot scrub. Appointment at 10:30 and wasn’t sent back until 10:32, got up and started dressing at 11:28. I had 46 min of massage time including the foot massage which should have been 60min. I am so extremely frustrated."

"Absolutely fantastic!!! Very 1st time today and I felt so comfortable and relaxed, the extra essentials were lovely, the aromatherapy and hand treatment were the perfect touch to my perfect massage. I'm going every month ❤️ Everything from the reception, checking in, to the massage itself, the ambiance was the best after a long work week. Thank you Lavell also!"

"I have had quite a few massages at a few different Massage Envy locations and I can sincerely say that Lavelle was one of the best masseuses I’ve had. I was nervous to get a massage because my neck and shoulder blade were actually causing me pain, not just sore like normal. He reassured me and man did he know exactly how to help! Thank you so much for all of your effort! I can turn my neck today for the first time in over a week."

"This place is a great facility to obtain a wonderful, consistent quality massage and special services. I have been a member for several years and take advantage of their services every two weeks. The front desk staff is wonderful, and are trained for the ultimate level of customer service. They have an advanced reservation system which includes text reminders with COVID-19 protocols. I highly recommend this Massage Envy location for a great experience in relaxation and comfortable atmosphere."

"Therapist Victoria is the only reason I come here, she is by far this places greatest asset. I come in once a month, every single month, for over a year now. Massage therapy really does help me A LOT. I have had multiple back surgeries and my spine is fused completely from T2 - L1, big fusion! Victoria is the absolute best. I felt so much better leaving her room today like everyday! That ends as I go up front. Front desk is a revolving door which I think is part of the problem, they do their best though. I have one request every month and they can never, ever seem to accomplish it. Management does not care. I even asked for them to put a note on my file, to book each session AFTER the monthly fee comes out so I have an available credit on my account. This month, my fee comes out on the 10th. Not the greatest feeling to come out of my massage, thinking I have 1 credit on the account(because I should) then being asked for the full massage price then being informed that my monthly fee will come out in 3 days. In the end, I suppose it is my responsibility to know when that date is and schedule accordingly because no one else cares. Also, I understand how it works. That the credit will carry over but I would have rather done today's massage next week, LIKE THE NOTE SAYS. I live on a fixed income and like everyone else, money is really tight right now."