Tony Honda Service Department 94-1299 Ka Uka Boulevard, Waipahu, HI 96797

"Came in for a safety recall and Epic was my services advisor. He was fantastic to work with! Walked me through the services my car would recieve and kept me up to date on the status. It was a very pleasant interaction!"

"Had a horrible experience at Tony Honda on the morning of 30DEC2023. Arrived for a scheduled oil change that comes with their $249.88 Tony Care plan at 8:40am and left at 11:52am. Was paired with Kayelah as my Service Advisor. She said my vehicle is showing a B12 code and she walked me inside for my quote which I thought was weird since I already pre-paid for my plan. She tells me the maintenance needed will cost $930+. Mind you I came for a prepaid service thinking I’m paying $0 today. I asked for clarification and she basically said due to my vehicle being close to 30K miles, it needs that service along with a brake flush for $269. I opted out of the B12 service and paid the $310 total for the service plus tax. I could see her attitude shift immediately after I opted out of the surprise $600+ service. I went out and waited as usual. I Googled B12 Honda Maintenance code and the results all said it was an oil change, tire rotation with some other checks. The same exact service I had prepaid for minus a few minor items being sold as some premium $600 service. Way to be dishonest. If she was an honest service advisor she could have offered to charge only for the services I didn’t already pay for. An hour and some minutes after waiting outside, I walked back into the lobby because it was a bit windy outside. Waited for around 1.5 hours inside. Got concerned and went to ask Kayelah if the car was almost ready, she sees me walk up and she says “I tried calling you at 10:17am that your car was ready, did you not get the call?” I said no and double checked my phone. No missed calls, only several texts reminding me of a 3% fee for credit cards from Tony Honda. She confirmed my phone number and pretended to attempt calling my phone but did not. I waited an extra 1 hour and 40 minutes within eye view of her and she pretended that she tried calling me. The other advisors call their customers on the phone, out loud or walk outside to get them. Guess I’m not that important. I could tell from the look on her face that she was furious that she missed on her commission on the bogus $600 service. Thank goodness I Googled it and didn’t fall for the scam. I used to love getting my vehicle serviced there since I purchased it there, and my previous service advisors have been very polite and welcoming, but I will find a new service center after that mistreatment I faced from Kayelah."

"Like always. Overpriced estimated. I feel bad for guys, grandma, moms that don't know how to work on cars. They get ripped off."

"Scheduled an oil change /tire changefor 9 o'clock. When I pulled up No one came to greet me or anything for the first 30 minutes. The only person that said anything to me was the old man who put the floor paper in the car. After 30 minutes I was helped by one of the service reps and he tried to charge me $200 for a wheel alignment . So I declined that service and just got an oil change for a $110 which I realized was a rip-off as well. Since I was there I just took it anyways. Bottom line save your money save from getting ripped off and go to someone else. Last time coming here"