Massage Envy,

4460 Kapolei Pkwy Suite 220, Kapolei, HI 96707, United States

"My husband got me a yearly membership for Christmas and I must say I’ve been really happy! My massage is always great and I love the additional services I can add on! Everyone working here seems very helpful and polite"

"I received a oxygen facial frim Danika and it was amazing!!!!"

"if you considerate new membership when be careful.... so hard to get to appointment Me and my husband both member of Envy Kapolei location we never get to appointment both has over 6 hours, but we could not get apointment since feb terrible customer service only good point is therapist. we talked manager they always lie to us. Do not trust manager too. anyway we lose our hour and money."

"Update as of 4/8: I had to reach out to massage envy several times, but the issue has been resolved. I was refunded the overpayment and put on the correct plan. Just make sure you stay on top of them if you do anything with paperwork. Don't just think they'll take care of it. I feel bad giving 1 star because of management issues, but it needs to happen. (Just to let everyone know, all of the massage therapists are great, it's management that's a problem). I have been trying to first transfer my location from my original home location to this one since December. They "lost" the paperwork the first time, then the second time waited several weeks before saying they didn't have a proof of address, when they did. Due to these "issues" I was charged the full membership amount, which I wanted to change to a holding state for $10 a month. I'm guessing they finally got the change of address through, because the Kapolei location charged me the full amount for using them as a home location in MARCH, however that's not what I wanted. I wanted to have my account in a holding state for $10 a month. Obviously, they flubbed that since I was charged a full amount. It's frustrating management can't get anything right, while their massage therapists are amazing. Also, forget about EVER scheduling an appointment because they're always full (hence why I need my account in a holding state because months ago by when I can't schedule an appointment)."

"I enjoy getting a full body massage. Some therapists I like better than others but there's been a lot of turnovers since the pandemic and it's hard to book with the same one at a convenient time for me. Kinda pricey but worth it if you have the time and money. Locations are few so driving out to the location nearest me is at least a 30 minute drive with no traffic delays. Customer service is great and friendly though."