Serenity Spa by Westgate 3000 Paradise Road, Las Vegas, NV 89109

"I wouldn't call this Spa "Serenity", they have a "relaxation" water area before or after you get a massage. But employees literally walk through slamming doors and laughing the whole time. The jacuzzis didn't seem like they had been scrubbed in a while either. The massage was great but I would highly suggest you spend your money other places."

"Stay away! Not spa like at all. The manager Brandy chose to ignore my repeated calls in order to discuss my experience. This was unkind, irresponsible and very unprofessional for the spa voted the best in Las Vegas??? I was the first appointment that day with no other customers about. I requested water to drink after my first service and I was told there was none, as their "shipment" had not been delivered. I thus had to source my own water and was late to my massage.The massage was awful. The room was cold. I had to ask the technician, who could not understand much English not to be so rough. It was very chaotic. She twisted my neck so bad it is still very sore 5 days later. I was the first appointment that day with no other customers about. I then tried the sauna , however, there was trash, including used Kleenex strewn about the floor. Obviously the common areas had not been cleaned after the previous days activities. YUCK ! The website indicated that extra sanitation and hygiene effort were in place. That must be a joke. The Clark County Health Department would have been appalled at these unsanitary conditions. I was forced to take a COLD shower after my services were completed as there was no hot water. Again, my biggest disappointment came when I was completely blown off by the Manager Brandy after calling several times requesting the manager call me back to review my experience. Very sad indeed for this establishment that they would allow a manager to do this. Obviously this attitude permeates the rest of the staff."

"Go somewhere else. Supposed to be 50 min massage, was only 40 minutes (there was like 2 people in the entire spa so it’s not like anyone was waiting for a massage. masseuse was VERY rough, I had to tell her less pressure a couple times and her hands were ICE cold the entire time-as well as it felt like air was blasting in the room, so it was not relaxing in any sense of the word. The hot tubs are very nice and like I said, nobody else was in the spa so that was relaxing. I tried to shower off and it was ice cold it never warmed up after letting run for several minutes so I went to the other shower and same thing. I rinsed my suit and showered at my hotel room instead-thankful I didn’t get the hair scrub like I was contemplating. I would highly suggest another massage/spa location. Aria has a wonderful spa-it’s more expensive, but you get what you pay for."

"Relaxation level achieved. The staff here are amazing and so friendly, Schuyler is very sweet and helpful in the reception area and on the phone, Sofia is an excellent massage therapist; one of the best and most attentive massages I've had, she had an intuition and knowledge to to know exactly which spots I needed worked on the most. The jacuzzi's, steam and sauna rooms are very nice and clean and well cared for. It's definitely a wonderful experience and stress free environment."

"Intimate and peaceful. Kaylee helped me with a sciatica issue...highly recommend her! Walk in showers, sauna, relaxing jacuzzi, plenty of toiletries. Located with fitness center and hair salon on the 3rd floor next to the pool in the north tower. Great experience. I will be back."