Pizza Hut 823 California Avenue, Wahiawa, HI 96786

"I had a carry out order from this place last night, decided to get pizza for the whole family. I was told my order would be ready at 7:45 pm. I came back around 7:50 pm to the store and they said it hadn’t even started baking yet! They promptly started cooking it. When I took the food home, my wife & I both noticed the meat lovers pizza was horribly burnt (one slice was comparable to the texture of pita chips because of how hard it was, I’m not kidding), except for 2 slices that were softer yet unusually more oily than the rest. Also the chocolate donut bites were hard and overcooked. And last thing, the chicken wings appetizer felt cold even right after leaving the store. This was a very disappointing experience. UPDATE: despite this unsatisfying dining experience, I was contacted by a representative from Pizza Hut who ensured that I would be provided store credit to make up for value the unsatisfying items I had ordered yesterday (not for the pepperoni pizza though, because that pizza was actually very good and I was happy with that item). Very professional response!"

"This branch has no issues giving customers burnt pizza. This pizza should not have passed quality control. & In case you aren't aware, they do not give refunds unless you bring the item back by the end of the business day. This is such a disgrace for this franshise and businesses. This should not be okay as it is very unethical and not consumer friendly."

"I order the promotional Stuffed crust pizza. With extra cheese, half beef and half pepperoni. I was very disappointed with my pizza. There wasn't extra cheese on my pizza. Hardly any Marinera sauce and the pizza itself was really thin. I always order the same pizza any time I order from Pizza Hut and never had an issue. The one time I order from a different location, I get disappointed with my order. I would not recommend this location. I feel as if I was ripped off tonight. However, I would give them the benefit of the doubt that maybe this Pizza Hut location isn't always bad and tonight was an off night for them."

"I ordered the “Triple Treat Box “ from Pizza Hut for a late dinner tonight. It includes: TWO medium 1-topping pizzas 5 breadsticks w/ marinara sauce 10 mini Cinnabon rolls $27.99 If you spend $35 or more there’s a coupon for a FREE chocolate chip cookie OR Cinnamon sticks. ($7.99 value) So I also ordered the Boneless Honey BBQ chicken $7.99 to qualify for the freebie. So my grand total including tax was $37.68. The packaging was different from the ad but it was packed nicely. Pizza was hot and good. We got a cheese and one pepperoni hand tossed crust. Breadsticks were HARD. Cinnabon rolls were tiny and had a little frosting but it was good. The FREE chocolate chip cookie was yummy so it made up for some of the flaws. Honey BBQ chicken was great! Overall it was a good meal for almost $40. Make sure u cut and clip the coupon for your freebie."