Braden Dolan: Allstate Insurance

"Often times I have emailed my agent but I do not get a response."

"I had quite the problem with Allstate Insurance, who is located inside the Toyota Dealership. When I had purchased a pre-owned car, I placed it in Allstate’s hands (BIG MISTAKE). I called a few days later to add my older, used Camry to my policy- Raylene of Allstate mentioned it would start the same date as my new car. I printed out the insurance cards they had sent me, with both vehicles listed on them, and canceled my previous insurance based off the dates they listed on my cards. Turns out, the registration on my Camry was suspended because Allstate told them my insurance didn’t start until 9 days AFTER the date listed on my insurance cards. I checked all my documents from Allstate- 3 different dates were displayed across all document. As misleading as this was, Allstate REFUSED to fix their mistake, meanwhile, the DMV charged me fines for lapse in insurance. I spent 5-6 weeks on the phone with Allstate, asking them to fix this mistake and they absolutely would not budge. Raylene reported to me in one conversation that this just happened to another customer and that it took a long time to fix (which is no help), while Juan took on a belittling tone to gladly remind me that this was indeed my fault and that they are not responsible for fixing it… every time I spoke to him. He even took on the pleasure of shouting at me during our last conversation and that was when I told him that I am done. So, I called to speak to a manager of the Toyota Dealership. I spoke with Stevie and he helped escalate this all the way to the top. Toyota Dealership ended up paying my fines. Definitely buy a car from this dealership, they are absolutely wonderful. And no I matter what you do, STAY AWAY from Allstate. It’s unfortunate such a wonderful dealership has such an insulting and embarrassing insurance company in their home- it’s a very good way to lose customers."

"I have had insurance with them since 2017 when I bought my car and I love it! They’re very helpful and take the time to explain information I need to know. They’ve been helpful though the pandemic. I would definitely recommend"

"Friendly helpful and cheerful staff plus cheap insurance."

"Braden Dolan: Allstate lnsurance Professionalism does not happen by accident . Job done! Fairly, reasonably."