Global Industrial

"They have the worst shipping and customer service departments, the agents do not want to assist at all and they make that very clear with nearly every interaction. The only shipped part of my order, now I am fighting to get my money back, wish me luck!"

"I purchased five air conditioners. They arrived a week late and the first one I opened was badly damaged. I didn't even bother opening the rest. I called customer service and they said I needed to email photos which I promptly did. It has now been two weeks and they still have not authorized the return so I had no choice but to dispute the charge with my credit card company."

"Good pricing. Fair shipping cost but what impressed me was their customer communication system that updated me on my order every step of the way. This should be the standard for updating customers on where their orders are and expected delivery etc."

"Terrible company, sends incomplete unit parts, making you hold your product resulting in loss sales, incompetent customer service, deceiving online display of products, it took a month long to have them finally send the missing parts! do not recommend, will not recommend and will not buy from them again! I still have a half built unit and another one still on the skid with no parts. Also received some concealed damaged product, the boxes with bottom shelves looked fine in the outside but were bent inside, they were probably at the bottom of their stack, they wanted me to file a claim with the freight line. don't be fool by the one star, they do not deserve any at all!"

"Awful customer service and product support. Received damaged products from this company caused by the shipping company. I had to fight with Global Industries to get an RMA and provide them all types of photos and then debate how it could have occurred with UPS. I finally sent them back and after 1 month still no refund. When I called them to find out why, they indicated they received less items that on the RMA despite the fact that the shipping weight picked up from me was the total weight of all items. Finally, I wasted another hour going back and forth finally for them to say they would issue a full refund that would take 7-10 business days. I called their executive office to let them know that type of service quality their corporate customers were receiving, but these guys don' really care either. Commitment to service quality and the customer must be top - down."