Cal-Nevada Towing

"Unethical and deceptive business practice. I hired this company to winch a Humvee on to a trailer. (15 minute job) This was scheduled for noon. we based then entire job off the timeline that worked for this tow company. At 12:30 my customer called and said the Cal-Nevada driver had not shown up yet, I reached out for an explanation from dispatcher (Ashley). She then put me on hold for 3 minutes and finally came back and claimed there was an emergency tow job and those take precedence over scheduled jobs they've committed to. However, Ashley nor anyone at their company made me aware of this. completely dropped the ball and took zero accountability. They actually tried to blame me for not filling out a credit form (which I was never instructed to do, but my fault) I was told he would be there between 3-4pm. we stressed our shipper closed at 2 pm, however we cut our rate for the job so the workers on site would stay later, on top of that we paid our hotshot driver $150 of detention time to accommodate Cal-Nevada's tardiness. After all of this the driver showed up at 3 pm and was out of there within 30 minutes. we were charged $800+. I called for an explanation and was basically told everyone in the office did not have the authority to talk to me about this issue. The manager Sierra said "once the driver comes in, ill be up his butt" about returning my call. Never received a call. Reached back out the next day. To my surprise, nobody there could speak with me about this issue. They said someone had tried to reach me but I did not answer (again my fault) I searched through my entire call log and did not have a call from them. Do yourself and favor and stay clear of this company"

"I know towing companies are busy so they did run a little late but otherwise Carlos was awesome and great attitude. I used Cal-Nevada before and haven't had a bad experience with them. They deal with alot of safety issues during loading and unloading from drivers not paying attention, I consider those people just as needed as any other emergency agencies. Stay safe out there tow truck drivers!! Thank you and great job as always."

"I had an unbelievable experience with this company! Carlos came to my rescue on the side of the road and got me towed back to a car repair shop in Reno, and went the extra mile by dropping me off at my local hotel I was staying at why my car was being repaired. Thank you so much for going far and beyond, you're the best tow company I've ever used in Nevada!!"

"Cal-Nevada’s dispatcher was funny and kind. They located a driver for us ASAP. Our driver, Carlos, was fast to pick us (+ our pup!) up and made sure we didn’t freeze on the side of the road. 5 star service."

"Requested winch services. Stuck in the sand about 30 ft from pavement. Sassy and unclear on the phone for no reason. After about 20 minutes we called back to try and check if our tow was on its way, they confirmed it was and would call us when close to the location. They also stated the driver was a few blocks from our area. They called back awhile later to notify us they were further than they had thought and would not be coming after all. Referred us to a “local service” called Custom Towing in Fallon. Way easier to deal with, we’ll see if they actually show up. 1 star because we are in a desert with a dog and that sort of uncertainty is dangerous and not in the spirit of clear communication or good service."