Toyota Service Center

"they did a good job with the actual oil change and all that. my Advisor never gave me a call back after waiting 6.5 hours. I had to check in on them ."

"We bought a 2023 car used that they used for a fleet vehicle. We noticed our mirror not folding in automatically a 2-3 days after we left the lot. Even with the extra warranties we bought, they they still want $1600 to repair it."

"Jerome in the Parts department is over the top amazing! I called the service department who quickly transferred me to the Parts dept. I needed help trouble-shooting an issue because I wasn’t able to bring the car in. Jerome took his time explaining and breaking down the possible issues to the simplest one, giving me a step by step “how to”. He was very professional and incredibly knowledgeable- his customer service communication was excellent! Thank you so much Jerome! The world needs more Jeromes!"

"Today I had an unpleasant surprise when I realized that Toyota had deceived me, on September 6th I took my SUV for service, they made me wait for more than 2 hours. They gave me the total $217+taxes, and said they were going to check all the fluids and refill them, they were also going to change the engine oil, and rotate the tires! They called me after an hour and said that I needed to change 2 filters, (the engine one and the cabin one) and that it would cost $130 more. I told them not to change the filters because we have a mechanic who can replace them for less $. Today my mechanic arrived and when he changed the filters we realize that nothing had been done to it!! They had not changed the oil!!!!! and they hadn't filled anything in!!!!! I took photos and called the TOYOTA people, the supervisor ANDREW answered me in a bad way and told me to take my car back, we arrived and I explained everything, they told me that they were going to "check it again" and we waited 2 hours more. They were already closing up and finally the supervisor helped us, but he was literally ignoring me when I spoke to him and according to him they had done the work "Again". I asked many times on why the oil/ fluids weren't changed, he kept saying the same response, that they didn't need to be refilled. I feel very frustrated from this whole ordeal; once I started to read the reviews people have left, I now understand that this has been going on for some time. I just hope that there is a higherup, who can take care of these types of situations. Just BE CAREFUL when going for a service here."

"Excellent service and fast. I had an appointment for first in the morning, so I dropped my truck off the afternoon before, so it would be ready for them first thing. They pulled my truck in and serviced it before they closed. I was able to pick my truck up before they closed same day! Keep up the great work Reno Toyota Family."