Family Dollar

"I heard a employee spying on me at my house at night after I shopped there earlier, I had just seen a neighbor that I believe does it also"

"They are an ok store They have a lot of empty shelves. I went there to get toothpaste and they had none"

"Extremely RUDE POOR CUSTOMER SERVICE. Today Sunday July 30th 10am. I asked store personnel for Laundry detergent and she advised that she could not leave the register as she was the only one there at the time and I understood. She stepped out front to ask her coworker Frank to assist and he told her he could not get it because it was stuck in the back under a lot of items. I did not understand what that meant since it was laundry detergent not to mention a hazard for it to be inaccessible in storage. I was directed to a guy by the name of Frank who was outside smoking, When the moment was fitting I asked him if ge could retrieve the items. He proceeded to be rude told me he could not get the laundry soap because it was in the back stuck and if his coworker wasn’t late she would have known that. He then begins to vent about being under staff etc. I told him I understood his frustration, but as a customer he was being very rude in his delivery without providing any solution when the product was avaliable for me. After I stated that this wasn’t fair to me as a patron of this establishment. He continues to be rude then as I was walking towards the laundry section to see if I could possibly use something else, he came behind me saying “what do you want”? I again informed him that he was being rude in the way he was speaking to me,then tells me he’s coming out of his way to help me. At this point I again told him I didn’t appreciate his attitude and he said “now I’m not about to help you; I’m going out of my way for you”. He walked away. I went back up to the front register and asked the other young lady by the name of Andrea to assist me I asked her if she could switch positions with Frank, so that she could get the items that I needed for laundry. After calling for Frank for about 10 minutes he finally came to the front and she requested to switch positions to assist me. Andrea proceeded to the back show me the price points between the items and gave me the product that I was looking for without any complication. She was very polite and kind and apologize for his behavior. She didn’t have to do that but it was very much appreciated. This is my second experience with Frank being rude and having very poor customer service. Even though the store maybe under staff there’s always a way to deliver bad news to a customer. Even though in this instance he just did not want to assist me judging by the outcome. I am hoping that the store could get management and staff that provides a better customer experience. Although this isn’t the classiest side of town it doesn’t mean that this store could not represent a behavior of standards that is needed in our community. Most people that live in North Vegas are hard-working and family oriented. When patronizing a store we should be given, and give the upmost respect to one another as our kindness goes along way in changing our community. Frank I prayed for you and hope that you get the support you need to become a better person and employee."

"3-28-23 around 9 am I shopped this location. Store was well lit, clean, well stocked. Cashier, nice lady who's name I forgot to ask, was cheerful and friendly. 2 hours later I realize I forgot a bag. I went back, the same cashier was there and had my things set aside! The items barely totaled $4, but that's not the point. I appreciate excellent customer service, and this nice lady went the distance!. This is a good location, and i appreciate the good people who work there. Thank you to all!"

"Well I'm a 48 year old disabled woman with nine plates 18 disc in my neck and multiple sclerosis went in the store to shop needed to buy cat litter cat food things that would require a basket the store only has two baskets for the whole store and the store employee had the baskets full of things that belong to the store as she organize shelves when I asked if there were other baskets available she told me I could feel free and use it if I wanted to. I did not feel that was my job and when you go to shopping a store you should never have to look for or beg for a basket therefore I took my shopping elsewhere and left immediately"