Ruby River 2750 South Virginia Street, Reno, NV 89502

"My family and I have been going here for years. We've always had a good time with amazing food. Tonight we went in for my mother's anniversary Our service was lacking as well as our food. Our waitress didn't know the menu at all, we received dirty plates. When we said something she had my husband clean the table with a rag. When our food came, my steak wasn't even cooked. I ordered mine medium. My mother's was also underdone. I sent mine back, about 10 minutes later it came back but the outside was burnt and the inside was dry. For a $30 steak, I was not going to waste it or complain anymore When my father ordered, the waitress stated that his meal came with two sides. He then got charged for the second side because it was only suppose to come with one Our drink order was not even right, my mother ordered coffee and she had to stir it with a butter knife."

"The food was actually pretty good. My ribeye garlic steak was tasty. But there was one problem... I found a cockroach in my broccoli. After a full day of skiing I didn't have the energy to make a big fuss. But I was surprised no manager came to apologize nor anyone offer to provide a refund of the entree or comp something. Pretty terrible customer service, wouldn't you say?"

"Amazing Rib Eye! I ordered the rib eye 12 oz and had to take it home. I ordered the garden salad and baked potato. Food was amazing. Fresh baked sour dough is served with butter to start your meal. Definitely will recommend it"

"I got the avocado and steak egg rolls and they were amazing. The meat was very tender and had big chunks of avocado in it. It came with a cilantro dip that was a little too spicy for me, but our waitress, Devon (who was super attentive) was happy to bring me a side of ranch instead. My husband got the top serloin steak with the side salad. The salad was a good size with delicious ranch. It was pretty rare, but she took it back and when it came back out, was cooked just right. He felt like the steak was a little tough. They are very well staffed here. It has a really laid back vibe with lots of things to look at on the walls. The prices were reasonable, with one beer it was $50 total. We will definitely be back."

"Was recommended this place by a coworker. Got the Bone in New York with the Garlic Mash & broccoli. Everything was on point. Steak was glorious & cooked perfectly. The sides were quality and went well with the steak. Can't say enough about the staff, great interaction and recommendations. From out of town and I'll definitely be bringing back friends and making recommendations."