RC Willey Nevada Distribution Center

"Service was great, workers came sooner than the estimated time and did a wonderful job. Thanks again you guys."

"My mother n law purchased a bunk loft/desk bed with twin mattress for our youngest son and it was assembled by two delivery guys. After they were done we looked it over and the desk was damaged! Then they didn't bring the right size mattress. We called customer service and told them! So today was the day of delivery, and they came with the new desk but NO MATTRESS!!!! I asked the guy you have the mattress right? The guy said No they didn't send us with the mattress! He was the same guy from the first time so you would think he would remember and make sure it's right, but NO! Unbelievable the other delivery guy called customer service and tells me they didn't have it in their notes, but yet when my husband called customer service they told him it was in the notes! Like for reals RC WILLEY get it together! My family shops their ALOT and I was thinking to go buy 2 bedroom sets for our new home but now I'm having second thoughts. So disappointed! Now my son has to sleep on the couch till we recieve his MATTRESS!"

"We bought a large sectional and one unit had a leather stain. The store brought a replacement out quickly. However the new unit did not sit properly along side the adjacent unit. The store was great and agreed to bring a third unit out quickly. It was unfortunate that we had the problems but the customer service we received was excellent."

"The installation went as forth hanging the tvs went well. The installers actually dropped an expensive piece of electronics (mixer) a 4ft drop onto tile ( no apology). "Only comment was "Oh my big feet" The other installer decided to use my dj equipment as a desk for his clipboard. They both lefft the entertainment system dirty from the installation debris along with small pieces of trash throughout the living and family room. I would think they would attempt to clean there mess after they walked out with Gotorade and water. It would be nice to hear back from a manager."

"My sales person Adam sold me a TV. He was professional and knowledgeable and very nice. The gals in customer service were also awesome. Overall a great experience. Even the installers were great and went up and above to make things exactly like I wanted them too."