Macy's Furniture Gallery

"Macy’s furniture store from the sales associate to delivery and customer service is amazing, especially Esther at the Macy’s furniture store located in Reno Nevada. Thank you Esther you are a wonderful sales representative and I’m very thankful for you.!"

"I had the most terrible experience purchasing furniture at Macy's I purchased a 3 piece leather reclining sofa a Townsend Queen size bed a Townsend upright Chester drawer total amount $6112.45 The first bed was defective they ordered another bed the second bed was defective The delivery team was in my house and damage a lot of my personal items I contacted the store manager Carlos and ask him Would he come and verify and he told me why was I not watching them then I talk To my sales lady and she told me the same thing why was I not watching them I would advise anybody not to purchase any furniture from Macy's you would be better off going to scandinavian design or either mor Furniture By the way read the Macy's past reviews"

"The purchase process was smooth but the delivery was absolutely ridiculous. My mom is elderly and only has a land line she doesn't text the delivery was set for 3-6 then I was lied to and told they arrives at 5:27 when I asked my mom she said no one showed up I called back and was told someone would be there around 6:30 yet again that time comes and goes. I called back the next day at 7:30am nd was told the truck showed up at 6:57 and no one was home. My mom had been home all day waiting for these guys. No one called and can't get texts because she only has a landline. No one rang the door bell or knocked on the door. The delivery service guys did not do their due diligence. It's absolutely ridiculous that we can't even have them attempt delivery the following days because it takes a whole new process to re-inventory the items and then get it scheduled, we probably won't see the mattress for antober month. DONT waste your time buying from these guys."

"Sales person is great but their “white glove delivery” stinks. The first delivery was my bed and the gentlemen could not comprehend the install instructions that were posted on the side rails. Even after reading the instructions out loud they argued with me while my husband put the bed together for them. They just stood and watched, worthless. The second delivery was even worse. The guy arrived and right off the bat did not want to take the furniture to my upstairs bedroom. The whole time he was huffing and puffing like a teenager that has been asked to clean his room. I had to take the packaging off the furniture while they stood and watched and insisting they couldn’t get the dresser up the stairs. They didn’t even have a utility knife or a pen to write with. When I told them to remove the drawers to lighten the load they just stood there. My husband arrived and kicked them out of our house. Then him and I picked up the dresser, took it upstairs ourselves and put all the furniture together. This included 2 nightstands, dresser and mirror. They did not unpack a darn thing and left my floors dirty. We will need to take a trip to the dump to get rid of all the packing material they left behind. The bottom of our dresser was damaged but after waiting 6 months for the darned thing and having zero faith the delivery company could actually do their job, we have asked for a discount to keep it instead. We don’t want to be stuck moving a damaged dresser downstairs, then unpacking a new dresser and moving it upstairs ourselves again. Pretty sad when a couple of 50 somethings are stronger then a couple of young men. I will not order any other furniture from Macy’s until they fire this vendor. They are completely incapable of doing their job. Macy’s corporate should be ashamed of themselves"