B&R Auto Wrecking

"My Rep Ted Miland took good care of me at B&R through out the entire process. He was very attentive and always quick to respond to my messages. There was an issue with the engine i bought, it was still under warranty, and they honored that warranty and got me back up and running . There’s always small issues that come up when doing an engine swap , but it felt good to know B&R and Ted were on my side the entire time. I highly recommend calling B&R first before going anywhere else for your parts."

"Elizabeth was the person who helped me, she was very nice, super friendly and a great smile! We need more people like her in the world! I appreciate this company for having her here to help and give us this amazing customer service. Thank you to her and to you I am so grateful."

"Ordered a driver side seat with electric controls, the whole process was simple and quick over the phone, had to wait since it was shipped from out of state. The problem was when i went to go pick it up i did a quick inspection of the seat, some tears but i was told about that before I purchased it. For some reason someone im assuming from b&r decided to cut instead of unplugging the wire harness, which i thought was pure laziness because it was little to know effort to unplug it from the original seat i was replacing. Any ways what should of been a type of plug n play situation i have to spend over an hour splicing every single wire, thankfully the seat worked."

"Whenever I can receive the part that I've ordered I'm generally satisfied, but over the last five times I've used the website to order there's always an issue. First, there's supposed to be an email or call when the order is ready for pickup, and there has never been one in the time I've ordered parts from here, which has been several years, and when I reach out they're usually unsure if it's completed or not, so I go down to the location. When I arrive either I'm told to go to the back where they're unable to find the part, or I'm told at the counter that the part is cancelled but they're unsure why. When it is cancelled they're unsure of who is going to issue the refund or when it may happen, and after asking several times I'm told that the commerce department needs to be contacted because it's not an automatic refund on a part that they cancelled. I’m unsure if this is a commerce department issue where every part I order has already been sold when I purchased it or my location, but it’s not the greatest waiting a week or two each time to find out the item I thought I was going to get, I will not be getting. I enjoy the ability to order online so over the span of a year I've just hoped that each occurrence is a fluke, but I cannot order a part without an issue occurring. The most recent part I ordered over a week ago has no update, no contact, I've had to reach out to them as the order still says processing. But although it still says processing my credit charge was reversed, which sounds like once again an order has been cancelled and no one has reached out. I've spoken to Michael from the Oregon location in the past who is extremely helpful and friendly, although it seems my particular location has issues. Michael assisted me in ordering a carpet for my car at one point to my location in which insisted they didn't have that was shipped from Oregon, but after him calling them several times, it showed up and was given to me less than an hour later in what seemed like dismay to them. Edit: I was spoken to regarding this experience, and on my most recent order there was a significant improvement in communication, including images of the item before it arrived. (Thankfully it wasn't cancelled.) The most recent experience was wonderful but to be expected after being spoken to, hopefully it is consistent in future experiences as well, I'll update as I have future orders to speak from."

"Made me stand there for 25 minutes waiting to check in, when it took me only 30 seconds to look at the item that Joseph suggested I come take a look at and realize that it was too damaged for me to use. Very disappointed that I had to wait nearly a half an hour to go into the public area, only to realize that I've wasted a half an hour of my day when we had to find something before everyone closed at 3:00 p.m. and not very cordial either. Do yourself a favor call the office and ask for Joseph, he'll find all the parts you need, don't mess with the yard until you've called him. You're wasting your time maybe like I did."