Dunkin'

"This store has went down tremendously and to walk in and instead of an immediate welcoming hello, Monica, the manager thought it was best I received direct eye contact with disdain and aggitation, it really shows you don’t want customers to come inside ! I ordered through DoorDash (drivers whom also complains about the service and drop your delivery cause of wait times) and the food was cold OF COURSE. I had already spoke with door dash regarding the cold food items and the amount of times drivers canceled prior to actually receiving my order and decided to deal with Dunkin directly. I didn’t eat the cold food and brought it to Dunkin to ask if they would make a hot fresh one for me. Monica the manager made it very clear this was door dashes fault and I had to deal with them. How and what was door dash going to do and I’m standing here asking for a hot sandwhich and you wanted Door dash to deliver it while I’m standing here in front of you? I ordered and paid for a new hot sandwhich cause of course I haven’t eaten all day. I never asked for a refund or caused any issues. I just wanted my meal replaced immediately, not to have to jump through hoops."

"I ordered a drink with less ice and they handed me a cup that was only half full.all they said is the measurements are the same, but that they won’t accommodate for less ice. Like, if they are that hard up for money that they can’t fill my drink I ordered I would have paid an extra dollar to ensure I got what I wanted. It was pretty pathetic of them and I will not be going to any Dunkin’ Donuts ever again if this is how stingy they’re going to be with their drinks."

"Sorry but service was the worst I have ever been too. We had to reorder our food twice and we had to ask for every drink we ordered (4) to be exact. Then had to go back and forth with this person on what we ordered. It took about 15 minutes and backed up the line a good bit. They need someone else handling the orders or they will loose business."

"The coffee is good but service is not so good. Accidentally spilled my coffee and asked the female manager Johnnie if I could get a replacement and she said she would have to charge me for it. I'm heading to Skimos coffee, much more friendly atmosphere."

"Disappointed with Dunkin. Got ice with a side of coffee and it was a large. Was told that it doesn’t matter if you order a latte with light ice and that it’s pre measured(?) Don’t waste your money on a iced latte, especially not a large."