Blaze Credit Union - Larpenteur Administrative Offices

"If the web page CLEARLY states that office opens at 8:00 in the morning, the office needs to be open at 8:00. If you’re not, change the web pages! I’m looking at you, Larpenteur Avenue location."

"I prequalified an auto loan with Spire in 2022. I puchased my vehicle in January 2022 and went over to the Maple Grove office to set up an auto pay though my normal bank. The lady couldn't find my account number and took a while to find it. I gave her a voided check with my acct # on it and left. She called me a few hours later and told me they needed a voided deposit slip which I had to drive back over to Maple Grove again and I ws not happy about that. Then I was going to do a balance transfer from my bank to Spire Credit Union and I was approved for the transfer which no one seemed to know how to do so I paid off the entire amount of the balance transfer and since I had already been approved for a certain amount fro Spire, I asked for a credit card instead with the zero balance transfer. I was told that my new credit card would be at the Maple Grove office the next day so I drove over there and no one could find anything so I ended up with Matthew, a branch manager who had no idea what he was doing so he pointed me back to the teller window and walked off, back to his office and closed the door like this wasn't his concern but he should have made a couple of phone calls and straighten everything out. I couldn't believe how rude he was but this was not about his attitude since I was not there to make friends, this was business. When I told the teller that he didn't know anything she said that it was "not nice" What's not "so nice" when I could clearly see that he didn't understand a word that I said and no, he wasn't nice. I am a client and deseve to be treated as such. He didn't know anything and it showed and he was so stand offish, I was ready to leave without the card. I was told to come back in a hour and I informed that agent that I didn't live next door and this was making me tired so I had to find something to do for an hour with a Walmart next door. I had no intentions of shopping but what choice did I have while they tried to untangle this issue? There is always an ":issue" with them. When they got in touch with the customer agent that told me my card would be at the Maple Grove office that day, she said that she mailed it to my house by mistake so that was another wasted trip. Flash forward to a recent purchase of another auto loan. I called my "contact agent" in Golden Valley 3 times after leaving messages for her to call me because I didn't have a shred of anything that showed my account number on it. I was just suppose to write it down someplace on a piece of paper. What is going on over there?"

"Worst Credit Union Ive ever banked with. The app. is constantly updating...why all the updates nothing changes. I swear if I get one more UNEXPECTED ERROR HAS OCCURRED message I'm going to lose my cool. Instead of buying up property for new branches lets fix the things you already have. Youre trying to be there for your customers but you are failing big time. Sincerely the man that has loans through you because you're local not because of your rates....the man that also pumps more than $100,000 a year through your bank….just paid my mortgage payment the 3rd…checked my ledger, payment was taken all good. Checked today 3/8 the withdrawl was added back to my account, but mortgage still shows paid……anyone? Stolz? wanna bet $100,000 that if I move my entire balance from my checking to my savings they hit me with that 33$ overdraft fee, because they’ll realize their mistake and deduct my mortgage payment from my account again charging me for their mistake or glitch. Happened twice prior."

"This is the worst credit union ever. Since I've been with spire I've had nothing but problems. I'm always getting a letter saying my car insurance was not accecpted and i also made arrangments to skip a payment on my vehicle. I was told the funds will not be drawn from my account through a different bank that i bank through. Spire took the funds any way leaving my account negative. When i spoke to someone at spire i was told. They didn't see any notes saying skip a payment.this is not good business at all."

"I have been with Spire nearly 4 years and I have NEVER been with a finance institution so unwilling to help me as a member. I’ve applied for loans (consolidated, auto, home, personal) for reasons that change each time as I’ve fixed the reasons of previous denials! This includes a loan to fix the damaged THEY caused by not reinstating my bill pay I had to call them, after my score dropped 105 points! STILL I got my score back up but I drive for a living and got into an accident WITHOUT any income I knew that soon my account would go negative so I applied for a loan AGAIN, this time not enough time as being self employed so I called and corrected that I’ve been self employed over 5 years, STILL A NO! As I thought would happen my bill pay is suspended because my account is negative! Spire CLAIMS to be there for their members but I’ve even referred my mom and son, and they TOO have had resistance from Spire!"