Affinity Plus Federal Credit Union

"Clean bathrooms. Parking lot is a bit small. On a frontage road. Staff is very friendly."

"My wife has been a customer at Affinity since she was a teen. She raved about the company and their unmatched services. On Saturday we went in together to discuss options for a new savings accounts together after recently getting married. The customer service here deserves 0 stars. Actually, negative stars. It took tellers/bankers on average 30 min per person. (This is not an exaggeration) During our time in line (40 Min) one older gentleman lost his cool and loudly expressed how bad the customer service was before walking out the bank. To make matters worse; you could see a couple bankers smile and chuckle as if they found humor in the outburst.The branch manager and or supervisor should be fired for the unprofessional behavior and leadership. These behaviors are clearly taught! An experienced professional knows a simple “thank you all for your patience. We are working hard to get to each and every one of you as fast as we can.” Would go a long way. The line in my opinion was not the issue, it was the obvious lack of care for customer that was visible by multiple bankers. When you see several customers visibly frustrated, you step up and take action. I will be closing my account and keeping my business at another local credit union. Affinity leadership needs to step in immediately and make changes.Do better!"

"I am a member of this bank for the past 10 years, now that my wife wants to open her account, I tried to schedule an appointment so that my wife can open an account in Affinity Plus! This is my 3 attempt to get an appointment! It looks like they are least interested to open an account! Staff members were rude, and was telling us to come back later as they will have to go for lunch! I am being super patient at the moment! If I see their behavior is not improving, I might move to a different bank!"

"Affinity has been a great bank but sometimes, their app makes it extremely hard to check on balances. Make sure to check your balance or submit any transactions before traveling internationally because Affinity forces customers to verify their logins via text or phone call 3+ times/week. If you do not have an international plan, then consider yourself out of luck."

"I recommend avoiding Affinity Plus if you value your time. If you work a 9 to 5 type job, it’s impossible to make it to a branch while they’re open. The teller line, including the drive up, is incredibly slow every single time I’ve been here."