Mind Brain Institute TMS 4958 South Rainbow Boulevard, Las Vegas, NV 89118

"A Heartfelt Thank You for the Exceptional Experience at Mind Brain Institute I wanted to take a moment to express my sincere gratitude for the exceptional experience I had during my time at the Mind Brain Institute. From the moment I stepped through the doors, I was greeted with warmth and professionalism that made me feel truly welcomed. I am especially grateful to Debbie always called to lovingly remind me of my appointments and Hendrix for his dedication and support throughout my journey. I must also express my admiration for the fashion statement made by Hendrix. His sense of style and flair are "He carries himself with impeccable style.Their expertise and professionalism were evident in every interaction, and I am deeply appreciative of the care and attention they provided. Please extend my heartfelt thanks to the entire team for their contributions to my experience at the institute. Their commitment to excellence is commendable, and I feel fortunate to have had the opportunity to benefit from this experience. I felt like this really helped with my depression. Thank you once again for everything. Mind Brain Ins. Lisamarie"

"When Dr Bist was there everything was fine. Then they started wanting more and more money, would never send in my scripts to the correct pharmacy, was always being seen by different doctors and had to repeat things to every single one. They’re disorganized, clueless, careless, and it’s never anyone’s fault there. They claim to be psychiatric doctors office, yet they have no idea how to give proper care. Oh and there are no doctors there, just assistants and no one prescribed me controlled substances. Basically, they are going out of business. And they lie to their patients, expecting that we know nothing about regulations and laws."

"I was going to kill myself. I knew where when and how. I'd had it with my struggles with anxiety and depression. I have borderline personality disorder, which is basically all the disorders to various degrees. I was drinking to cope, and that was going badly too, I was becoming physically ill, and realized I just couldn't continue the way I was. I thought my problem was alcohol. I would try to quit and maintain it for a couple of weeks or a month but then inevitably, the anxiety or depression would pop up again and I'd start to drink. I had an appointment with my therapist and I told her what I had decided, and she suggested that I try just one more thing before I decided to end my life. She referred me to mind brain Institute and introduced me to TMS. It has been nothing short of a miracle for me. After the very first session I felt so much lighter and happier. My anxiety is virtually gone 100%, and I feel happy and positive everyday. I'm not going to say that I don't have bad days but they are infinitely better than the bad days I used to have. Mostly I'm happy and looking forward to having a life again. I'm telling all my friends and family, and a few of them have already got appointments. I don't know if my experience is typical but I know that I swear by this and I'm so very grateful that I decided to try just one more thing"

"I have been with MBI for almost two years. During this period, my psychiatrist has been changed close to 6 times, if not more. Most of these changes have occurred within the last six months. Recently, in roughly the same time frame, they have contacted me nearly every time to reschedule my appointment. It's also noteworthy that each time, a different individual calls me, leading me to sense some internal discord or schism within their ranks. Just yesterday, they informed me that my insurance premiums were not up to date and that I would need to pay cash for my session. However, my company handles these premiums, and I have never faced such an issue in over 12 years. After seeking clarification from the relevant channels, I confirmed that there were no issues with my insurance. Another doctor also confirmed the same. Yet, for some reason, MBI struggled to acknowledge this. This is only the second review I have ever penned for a company. The glaring lack of professionalism and genuine care from MBI is appalling. I have been patient, hoping they would address and rectify these persistent issues, but they seem disinterested in offering reliable care to their clients. Additionally, from what I've observed, they do not provide a positive working environment for their staff and psychiatrists. I can only infer that their staff turnover rate is exceedingly high. In hindsight, I regret not severing ties with them sooner. As many can attest, finding a competent care provider is challenging, let alone an exceptional one. Because of this prolonged association with MBI, I now find myself in the precarious situation of urgently needing to locate a psychiatrist before I run out of my medications. Alas, c’est la vie. To anyone considering MBI as a care option, I strongly advise against it. Their service quality is far from commensurate with their fees. It's reminiscent of what you might expect from a disorganized craigslist ad. And for potential employees or psychiatrists contemplating joining them, think twice. You deserve better, and associating with such an organization might not be the best decision for your professional growth or reputation."

"As for the doctor herself (Dr. Drithra Cotton-Lewis) she is wonderful. She is thorough and caring during my appointments with her. My initial assessment I felt heard and on-going she has be wonderful and supporting. If I could give separate reviews for provider and office, her review would be 5 stars. As for the office and how the business runs. From my first experience to my now 3rd appointment, they have never been on time and there isn't any sort of communication for the patient that things are behind unless you call. It seems like they book providers back to back with 30min first patient assessments then 15 min for on-going with out any breaks or general leeway for any delays which has caused anywhere from a 30 minute wait to over an hour wait. Also from my first experience (which was 30 mins late with no communication that they were behind only that the provider would contact me), their clocks are behind which the response I had when I pointed that out was 'that's how they are'. It's unfortunate when a great doctor works in an office with such terrible business practices that seem like obvious fixes, but shows the focus on being a money grabber vs actually wanting to provide care."