Health Center at Touro

"HOR-RI-BLE!!!! Patient care is absolutely the worse!! Rheumatology Doctor is never available and the staff is unapologetic about it. My appointment was cancelled 4 times and on the 5th cancel, I showed up to my appointment, extremely sick from my unmonitored condition only to be told, I need to find another doctor! I asked for a contact to a patient advocate, I was told by the office they don’t have one! Then I was told I could see the doctor if I pay an extra $200 fee which they could not explain! They have absolutely no concept of patient care! I have wasted my time and money only to become sicker and sicker than I was before because I’ve had no actual patient care. If you care about your health, stay away!!!"

"I am not impressed by this place And would give it zero stars if I could. Doctors do not seem focused on the needs of their patients. They do the bare minimum, if that. Patient had a very painful bone cancer that went undiagnosed for years. Completely inexcusable. 2nd patient had a connective tissue disorder that resulted in disability Because it was never diagnosed by this clinic. This used to be a great clinic years ago. Things have changed unfortunately. The experience that we had there cannot be fixed. I can only recommend future patients think very carefully about relying this clinic for their healthcare."

"I have been waiting for an appointment at this office for about 3 weeks due to pain caused by an autoimmune disease (I also have cancer). The day prior to the appointment, I received a confirmation call requesting that I arrive 30 minutes early for my 8am appointment. Unfortunately, I already had a meeting scheduled from 6:30am - 7:30am so I could not do this. I arrived for my appointment at 7:55am. I am already an established patient of the clinic and my insurance had not changed, so there was no need for me to fill out forms or do any insurance updates. I was turned away from my appointment that I had arrived ON TIME for, because I didn't arrive 30 minutes early, after waiting to be seen for 3 weeks, with an issue involving pain. I even explained to the front desk that I AM A HEALTH CARE PROVIDER who owns/runs my own primary care practice and I had blocked off time on my schedule specifically for this appointment, and thus, did not have any time available within the next 3 weeks to reschedule because I have my own patients to care for. Still- no exceptions, or accommodations were made. As a business owner AND a medical clinic owner- I am foremost to understand why certain policies and procedures are set in place for an office to function smoothly. HOWEVER- I also know when to be flexible, accommodating, and when I can make exceptions from time to time. Given the fact that the office staff failed to clarify at the time the appointment was book that I was expected to arrive 30 minutes early, AND the fact that I had already waited 3 weeks for the appointment AND the fact that I am in pain... I feel that it would have been reasonable to make an exception to the rule. I will not be returning to Touro University for care, nor referring any of my primary care patients here if this is how patients are handled. I'd rather pay out of pocket and go somewhere that I am treated, firstly, as a human- and then a "customer"."

"Been calling for a week to make an appointment to see my doctor. Also left several messages on some recording and still nobody has returned my call. After finally able to get an appointment and see my doctor she didn’t send referrals or prescriptions to my pharmacy. Still a whole week and can’t get any help. Staff is rude and nobody knows anything but me."

"I absolutely love this office! I have seen a few doctors and specialists but Kelly Mecham is the best! She has an amazing bed-side manner and is always explaining and answers any questions we have with sincerity. We have been seeing her for about 5 years now. She is amazing. The whole office staff is always on top of it! Thank you Touro for making our lives better,healthier and caring!"