Intermountain Healthcare Wigwam Pediatrics Clinic

"The receptionist at the front desk isn't knowledgeable and rather rude. I tried to explain several times that my insurance was Blue Cross Blue Shield of Arizona and she kept saying Anthem. I work remotely for an Arizona company and my insurance and a subsidiary of Blue Cross Blue Shield. I even showed her the bill for my company and it still didn't register and she kept implying it was medicade. (Sometimes people need Medicaid) but reiterated the situation three times aggressively as if it were an insult. It made the whole vist uncomfortable and I ended up paying out of pocket to get my son seen. The doctor seemed knowledgeable but again my receptionist interaction threw the whole thing off."

"This review is not related to the healthcare providers. Intermountain Healthcare doctors are great. However, Intermountain Healthcare REFERRAL PROCESSERS are not!! And the way it works is I call his Pediatrician (Dr. Romo-Sanisteven) office and press 3 to be transferred for referrals. As a parent of a toddler with developmental delays that, to date, have necessitated several referrals to specialists, trying to get the correct referral in a timely manner has not been an easy, seamless experience. Most recent example: My baby was born prematurely and as a result has developmental delays and they're trying to rule out Cerebral Palsy. So Intermountain Healthcare referred to a Neurologist. Ok, great... Neurology Center of Nevada ordered a MRI of his brain which was done 11/10/23 then scheduled the follow-up way out into January of 2o24. They're SOOOO busy....Of course. The morning of that appointment to get the highly anticipated results (while en route to the appointment) they call me and cancel citing issues with their Medicaid contract. What?? Call back Intermountain Healthcare and explain. They say they will call me in 3 days with a new Neurologist. I'm not a referral "specialist" but why 3 days? Isn't there a computer in front of them that is a database of in-network providers?? "We gotta see who will accept him" Was the reply I received. Oh, ok ... Please do that. 4 days later, actually, Intermountain Healthcare calls and gives me the number I need...Or so I thought! I call the number and I'm told they don't take pediatric patients! So I call back AGAIN, explain the whole situation, and she puts me on hold to get a "Referral Specialist" on the line... Then what is her role?? Naturally, I wait for almost 10 mins and she comes back to ask if I'd like to continue holding or have them call me back. Suffice to say I'm pretty frustrated right now!! Get it together, Intermountain Healthcare Referral Specialists!!! At least for the children's sake!!"

"Finally a pediatric doctor that is so knowledgable! Dr. James Jabile. I knew i would have good luck with him since his medical experience is from the NY. I went to multiple pediatricians in vegas. He was the ONLY doctor that seemed to know anything about my child's case of infantile spams. He asked all the right questions and he answered all of my questions in a knowledgable way. Hes extremly thorough too. He wont dismiss even the smallest thing about your child.. my child has wheezing most doctors said its normal...he actually cared to follow up about it to try to prevent it as much as possible. so thank you Dr.Jabile"

"It’s always an amazing experience when we go to this office. Dr Romo has been both of my children’s pediatrician and we absolutely adore her and her expertise. She is very personable, knowledgeable and thorough every single visit. Front desk staff and the nurses Ina and Barbie are so helpful and welcoming each time. They are great with our children and make things transition smoothly!"