Pulmonary Solutions

"If I could give a zero on this review I would. I have two insurances and they refused to bill my secondary insurance even though they take it. I had not met my deductible on my primary insurance yet but my secondary always picks up what my primary doesn't. I explained this to them but I was denied filling my resupply order. Last year they billed both insurances no problem but they tried to get more out of me even though my insurance said that payment is to be allowed as full payment per there contract with these insurance companies. This company is very shady I am going to go through another company from now on and I filed a report with the better business bureau where I was told they have an F rating. DO NOT USE THIS COMPANY"

"Check out my New Yelp Review on Pulmonary Solutions Las Vegas on 6-14-23. This company has incorrectly sent me the wrong hose for my ResMed air sense 10 unit twice. Because I didn’t check the second one before I needed to use it it’s been a year and a half. They told me they cannot replace a hose that was ordered a year and a half ago and I told him it’s brand new never taken it out of the package and it doesn’t fit my machine. They have failed to call me back to tell me what they’re going to do as far as getting me the correct hose. This is the third time I needed to contact me to send the correct hose. Totally inept customer service."

"Dr. ordered a new ASV machine from PS. When I got there I noticed the machine they were setting up for me was dirty and found out it was used. They told me the price was the same whether new or used due to insurance company. They didn't have a new one in stock and said another store should have one next week. I think I'm getting a run around. If it was possible I'd give 0 stars. Update(*11-2-22) still receiving calls from them- now they want me to return my current machine because my Dr went with another provider. Told them I would buy it out- was on hold over 15 minutes- finally hung up- How does this place stay in business"

"I can not rate this company low enough. Terrible experience after terrible experience. The latest example of this company's ineptitude is I submitted a resupply request 2 months ago. A month later, someone called me to tell me they were working on the request and were going to contact my doctor. Now today, after I submitted a status update request wondering where my supplies are, I am told that the web form I initially filled out requesting resupplies has been lost. This company is a joke, and they don't even make an attempt to be anything else. ****UPDATE**** Apparently complaining internally to the company doesn't yield any results, but if you complain publicly on Google Reviews, then something might actually happen. A day after posting my review, I received a call from April at Pulmonary Solutions. She apologized for my bad experience, and started getting the ball rolling on finally getting me my resupplies. She has been literally the only helpful person I have ever talked to at Pulmonary Solutions, and I appreciated her calling my doctor's office and offering to call my insurance to get things squared away. She gave me her direct number to contact if I have issues. This one good interaction doesn't make up for the last year and half of terrible experiences, but I do feel like it warrants adding an extra star to my review. We'll see if my experience with them gets any better from here on out, and I will continue updating my review accordingly."

"I wish I could give this company zero stars. They started with the harassing phone calls before even mailing me a bill, and the harassment continued well after each bill had been paid and had cleared my bank. When I told one rep that I had paid the bill, she said, "Oh, I'm calling about the one that will be sent out in 2 weeks and will be due 5 weeks from now. Just a friendly reminder". I went through this "friendliness" for an entire year. Their service reps kept saying that that they’d stop calling if I'd set up automatic payments (i.e., give them access to my bank account). Believe me, you definitely don't want this dishonest company to have access to your bank account. Avoid at all costs."