Ross Dress for Less

"It’s doesn’t matter which Ross, take your pick & there will be an excuse as to why the bathroom is closed. The bathrooms don’t open until 10 or 11am eventhough the store opens hours prior. The bathrooms can’t be used after 7:30 even though they don’t close until 10 pm. Other times, they’re just closed. It’s complete laziness of employees not wanting to clean & stock. I have had to leave my cart & walk to another store to use the restroom. If it continues, I will be done with Ross."

"Cashier by the name Elia was very rude and didn't know how to process my returns saying I couldn't get my full credit even with receipt. She claimed i couldn't return multiple items with separate receipts and hesitated even when 3 other associates said it can be done. She seemed bothered since I had several returns with different receipts. When everything was put on a voucher she said I have to get in line again to pay for the items I was purchasing because she had to close the register to clock out. Horrible customer service. 3/11/24"

"I hate this Ross the manager is so rude. Ive gone through a couple of scenarios where I had to call corporate to get my refund within 30days put back on to my credit card. The manager gave me store credit and wouldn't abide by their policy bc she said she couldn't override it. She clearly knew how to bc after calling corporate she did what she was supposed to with attitude. I also had a jacket to return for credit since it was past 30 days . It went on sale even though i paid full price for it, and I have the receipt, and the manager claims the ridiculous story of how she saw in camera footage that I bought a different brown jacket. When I clearly have everything that goes with it. She refuses to do store credit and has been the worst customer Service personel I've dealt with. I'll never come back here ever again. They don't deserve my money! Or anyone else's!"

"Went into Ross for a little "me" shopping for Christmas. The store was not as crowded as I expected and once I got in line, it moved quickly. I was able to find great deals on Nike and Adidas gear. I love finding name brand items at amazing prices! Thanks Ross!"

"Date of Visit: 8/17/2018 OVERVIEW - 4.5 Came here as we had originally came to go shopping at the Dollar Tree, and I was in need of a swimsuit for my vacation in Las Vegas. LOCATION - 5 Honestly I don't know Las Vegas rather well and it was Google Maps that brought me here, but it looks like it is a nice location with lots of other stores, so I bet shopping traffic is pretty good. PRICE - 5 I was able to find a nice swimsuit for $9.99, so I can't complain. PRODUCT/SERVICE - 5 The swimsuit I purchased looked like it was originally designed for a seven year old but was made for an adult. It is a dark navy blue with a popsicle design with the base being blue, the center white and the tip of the popsicle being red. It looks childish, but I don't care, I'm vacation. POINTERS/PERKS - N/A None that I can think of. EMPLOYEES - 3 This is a bit of a mixed category for me. As we walked in the Loss Prevention guy greeted us which I liked. He was standing next to an enormous Skull prop for Halloween, I made a comment on how awesome it was, then he stated if I guessed the correct price he'd give it to me for free, then quickly inserted as a disclaimer he really couldn't. I enjoyed the playful nature. The thing that I was bothered by is as we were checking out, I heard one of the employees going through a closing checklist then stated, rather loudly that it was the first night the cashier would be closing by herself... Seems a little unsafe to say that within earshot of the customers..."