Minnesota Sleep Institute 675 East Nicollet Boulevard, Burnsville, MN 55337
About the Business
The Minnesota Sleep Institute, located at 675 East Nicollet Boulevard in Burnsville, Minnesota, is a leading health institution dedicated to diagnosing and treating sleep disorders. Our team of experienced specialists and state-of-the-art facilities provide comprehensive care for patients struggling with sleep-related issues. From sleep apnea and insomnia to narcolepsy and restless leg syndrome, we offer personalized treatment plans to help our patients achieve a restful night's sleep and improve their overall quality of life. Contact us today to schedule a consultation and start your journey towards better sleep health.
Photos
Location & Phone number
675 E Nicollet Blvd # 135, Burnsville, MN 55337, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"This has to be worst of any medical place thatbI have experienced in my 70 years. They don't do any follow ups. They make no contact to even let you know that your replacement device has arrived. I could go on but I will tell you that the inspire device works great for me. One big advice that I was just lucky to have before getting inspire. Make sure that you have a smartwatch to wear especially while your sleeping. It can tell just how well your doing and more. Just remember that you have learn and be aware of all the information you get depends on well or tight you wear the smartwatch. The readings can help you understand both the good and bad reading that the inspire device doesn't do. So, thank goodness I have my smartwatch and I give the inspire device 5 starts. This clinic deserves a -1"
"Showed up for an appointment 10 minutes early and didn't see the doctor until an hour AFTER my scheduled appointment. No apologies or acknowledgment of their tardiness. Apparently, a customers(patients) time is not respected or valuable. To add to the insult, I get about 10 minutes of the doctors time as the most and am told they won't even talk about my issues until I am tested for sleep apnea. This sounds reasonable at first until I am told I cannot be tested in the environment I sleep in 5 out of 7 nights(a moving semi-truck) which is certainly a different sleeping experience than a stationary bed in a clinic. I then need to provide dates for this sleep study for the next 2 months since Sundays are the only time I have available for the sleep study. Now, a week after my appointment, I haven't received a single call to set up my sleep study. I am shocked by the lack of consideration and customer service provided by this place!"
"The in-person visits were good. The team seemed very knowledgeable and skilled. However, the communications, record keeping and follow-up is lacking. I have left 4 emails using their patient portal and I've gotten no response. The follow-up I was told to expect has not happened. And they have missed several payments I have made so I keep getting billed for fees already paid. Update 7/23/16 Still no response to multiple emails send using their online patient management system.Their online patient management system says: "Communications will be answered within 2 business days..." Since they have never responded to my multiple emails, I'd have to say, this fails the accuracy test. I called the clinic twice today to leave a message and request a call back but the system never connected me with their answering service."
"I have been going to this location for roughly 8 years now. When I first began going here the doctors took the time to help the patients understand why they recommend a CPAP device and how they are used. Now, the doctors are more in a rush to send you out to get the next patient in. I went there in December to get new supplies for my device. After waiting almost 30 minutes to be seen, it was recommended to try the nose mask instead of a full mask (which I currently use). I was given the pieces and was in and out within 15 minutes. I was not shown how to use the nose pieces correctly, only told. When I got home I tried using the new nose piece and have been unable to make it work. I changed back to my old mask after 2 weeks of trying to wear the nose one. The doctors used to allow you time to try on the supplies to make sure you understand how it all works, I am sad to say, now you are a number on a wall...and moved out too quickly."
"I was referred to and met with Dr. Kaye for treatment of a bronchial condition. For my first appointment, I saw him 2 hours after our scheduled appointment. When I called to schedule the follow-up visit, I couldn’t get an appointment to see him for two months, so I made an appointment to meet with his associate, Dr. Stern. I saw Dr. Stern 90 minutes after my scheduled appointment. I then called the office manager, Barb James, and suggested that it might be considerate if someone would call patients when they recognized that the doctors were running late so that patients could schedule their time accordingly. When it came time for my third appointment, I called the office 30 minutes in advance of my appointment to find out if the doctor was on schedule. The first answer was “I don’t know.” When I pressed for a more definitive answer, the receptionist advised me of all of the business issues that were preventing her from answering my question. When I pressed further, she advised me that there were 4 patients ahead of me and that it would be “hard to determine” when I might see the doctor. My appointment was scheduled for 11:15am, the time was 10:45, and the doctor still had 4 patients ahead of me. Needless to say, I cancelled my appointment. This practice is run very poorly at the expense of the patients. If you have a lot of time to waste, then be my guest. If you value your time, then I suggest you see a doctor at another care facility."
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