Galena Veterinary Hospital

"We trust Dr. Ford and his crew to always take the best care of our poodle, Fleming. It is always a positive experience from start to finish. Great communication and friendly staff."

"Such a fantastic clinic. I went to several different vets previously, but I will never go anywhere else. Dr. Rock was so calm, caring, and knowledgeable and I felt so comfortable with her operating on my cat. She called me immediately after the surgery and was available for any additional questions. The office was so helpful, scheduling additional wound checks day of as needed. One of vet techs, Kim, was so incredibly kind and helpful, checking in often to see how my cat was healing. Both these wonderful smart and caring providers took such amazing care of my cat and assuaged all my fears with my fur baby. I have nothing but the highest praise for this office, Kim, and Dr. Rock!"

"Super friendly and helpful staff. Knowledgeable vets that care about my dog as much as I do. So glad we found them!"

"I was with Galena Vet for nearly three years for my cat and dog before I left Reno. Extremely friendly and professional front desk staff. Dr. Rock and all the vet tech & nurses are amazing. I would recommend anyone who is looking for a new vet in Reno area."

"I am new to the area and needed to select a vet for my cat. My selection would be based on 3 factors: distance from my home, reputation for high quality care and customer service, and cost relative to other vets in the area. This vet seemed to check the first two boxes, however when I contacted them to get even estimated costs for common procedures such as a urinalysis, just the test itself, or subcutaneous fluids, they replied that they don't give costs on those things before bringing your pet in because in part " Veterinary supplies, like our human counterparts are forever in flux and it makes it very difficult to give an accurate estimate ahead of time, or with an unknown time frame. Moreover, each procedure on it own varies by patient need." When asked if they could even give me a range on some common procedures they declined to provide that information. To be honest, the only other business I can think of that takes this approach is a Car Dealership in which they know if you get the customer in there and see that shiny new car, they have a better chance of selling it there and now without the customer shopping around over the phone. If you have to take a sick pet in, for many pet owners like myself I imagine they are anxious to do whatever is necessary without saying, wait, let me call around real quick and make sure you aren't overpriced. LOL. In fact, you have a pet that needs prescription meds, and you get them from your vet, I challenge you to contact Costco, Walgreens, or 1800PetMeds and see what the price is compared to what your vet charges you. I bet for most it is half or less than what the Vet charges and I'm sure this vet is no exception being that their basic exam fee is on the high side compared to other vets. I've been in the waiting area as I stopped in when I was in the area and it is smaller than some of the other vets but clean. It's in a fairly non-descript commercial building. It has more of a hospital waiting room feel than a homey feel that some vet places have. So while I can't rate and review the quality of care here, even if I were to assume it is very good (at least a 4-star), their non-customer centric non-transparent business practice regarding cost information is a 1 star, the waiting area a 3 and I'll even give them a benefit of the doubt and say the quality of care is 5. That's an average of 3 which I feel is generous considering their Car Dealership like practice regarding cost information. This in itself is a RED FLAG to me when considering doing business here."