Ann Taylor Factory Store

"Horrible Service by Annette the manager. First of all I have been a long time customer of Ann Taylor. I did not bring my receipt but brought tags with my credit card that I paid for. One tag was from another shirt at home. She was not attentive to me. While assisting me she was visiting with another co worker regarding Spanish words she is learning. I was in a hurry and wanted to exchange 2 shirts and pants. The other 2 items had tags. She was taking her sweet time trying to attach the tag. She then told me that without a tag I cannot exchange the item or return it. Are you serious? All she said was that it was on my receipt rudely. I was furious and I said just exchange these items and can you hurry. She picked all the stuff up and said she doesn’t have to do any of it and threw the tags at me. I cannot believe it. I asked to speak to the manager. I cannot believe she is the manager. Then I said I want to speak to a supervisor and she said her name is Debbie. I used profanity at this woman, and then she told me to get out of the store. I called my mom and told her what happened. Who then called the store and this woman hanged up on my mom. I called the store then and this woman said she didn’t care to deal with me or anyone else. All she had to do was be of service and exchange the items I bought literally 2 weeks ago. I have never had this type of experience at any Ann Taylor stores especially since I shop at your stores every 3 months and I love your clothes. I don’t want anything in return, but this woman should not be a manager."

"I was at this store and they have great style clothes but even though it was an outlet it was expensive. I was waiting for my folks to come but since we had a long drive to the Bay Area I just had to leave it there. Maybe next time I will keep a day for shopping."

"Went to get some items for my wife...was dragged on into it..but the staff made it a comfortable experience with there kindness and conversation. I can't recall the employees name, but I do know she was from NY. So helpful, so funny, so real.."

"So my wife and I are visiting(I am American and she is Moroccan) and found this Outlet shop. OMG!!! Fantastic service, clean and very well place items with great lighting to see exactly what they have. My wife is very petite and they had items fit her perfectly. That is for the great service."

"Great customer service and great deals! Found a couple new clothing pieces for work at really good prices. I love the high quality products Ann Taylor always provides. The guy that helped me was very polite and provided exceptional customer service. Full store with a great range of sizes and color options. Not an empty outlet store with ugly leftovers."