White Castle 535 Marks Street, Henderson, NV 89014

"First time stopping at this location this location is very clean in both the front of the house and back of the house the staff was very friendly very talkative I've never seen a White Castle so clean the only bad thing is is I went before the lunch rush and they already had sliders premade and they were not warm at all so it kind of really ruined the sliders but definitely willing to give it another chance five stars for the staff three stars for the food"

"We entered this location and was met with a dirty cluttered counter. I was disgusted to see it continued to the kitchen. Not inviting. This location has yet to impress. There was no customers in sight. So why not clean?"

"This review is specifically aimed at the upper managers and owners of this location and not the regular associates. I’ll start with the “good”. The place is clean. Now the bad… I’ve visited this location multiple times since it opened. My son loves the fries. My first impressions were that it was definitely White Castle but it wasn’t what I remember from Chicago. The patties seem to be getting thinner and thinner and the bread is usually so soggy that the whole burger falls apart when trying to pick it up. This is while dining in. Which means the food definitely won’t survive the trip home if I were to get it to go. Unfortunately, the food isn’t the worst part. Every time I visit this location my order is always wrong. Not once has my order been correct. Judging from how the employees are trying their best to accommodate the customers, it’s obvious this stems from a lack of comprehensive training and a lack of good leadership. The frustration of the employees is palpable. They are working very hard but don’t seem to be getting the support they need to deliver a quality product. This part is an apparent lack of sufficient staff to support a day’s services. This all stems from the top down. This shows an enormous lack of understanding on how to run a business and how to run a food service business. This can be the only logical conclusion since the issues have not been corrected. Again, this is not a problem with the staff. They are working very hard to fill in the gaps that the management has left for them to deal with. Because of this, I will no longer be visiting ANY White Castle locations in my area for a while. I’ll try again in a few months to see if the issues have been corrected. Hopefully this is taken seriously, the management takes responsibility for these issues and something is done about it."

"The sliders were very delicious and it's the best one I've ever had. It's my favorite now. The fries were really good too. The overall experience is amazing and I'm definitely going back to white castle every time we visit Vegas"