Jack in the Box,

2335 Via Inspirada, Henderson, NV 89044

"First time here. I decided to give the drive thru a try and was greeted by a friendly, personable and energetic employee via the intercom. I was one of two cars in line, so, my wait time was minimal. I ordered two grilled chicken salads and was told to drive to the front while the chicken was prepared. Both salads were flavorful and tasted great. They were fresh and looked amazing. However, they did have an “excessive”amount of lettuce. On another note, while waiting, I went inside to use the men’s restroom facilities and found several paper towels scattered on the floor and the trash receptacle overflowing with discarded paper towels. It appeared that the restroom had not been cleaned for some time. I noticed there were no customers in the dining area, in the drive through, nor at the counter but there were several employees working. Although, food is one indication of an establishment, the cleanliness of the dining area and restrooms are another and speaks volumes to the overall reputation and quality of the food. Clearly, this falls on the shoulders of ownership and the management team. 3/17/24-Update review Second and last time coming here. Unfortunately, this location lacks attention to detail, supervision and good customer service. I ordered a Garden Salad with grilled chicken. I requested balsamic dressing and received Ranch dressing. My wife ordered a Spicy Chicken and received cold fries. The most frustrating part was my order was repeated twice and still came out wrong. It appears that ownership/management’s oversight of this location is seriously nonexistent."

"Love this jack in the box! Yes, the drive-through gets packed but what do you expect? There aren't any other fast food spots nearby that offer drive-through convenience. Must say, the food is always fresh and the staff treats you well, no matter how late it is that I visit (2-3am sometimes)"

"My food was old & cold, the wait was 20 min the least they could do was give me fresh food!!! This is crazy!!! This is not loaded fries this is bogus fries !"

"Update: Ordered on May 19, 2023 @ 4:00pm - My fries were cold and stale again! What’s wrong with this location? Are you guys precooking the fries in advance or something? Why are my fries cold and not fresh? Glad I tasted my fries before driving off. I let them know that my fries weren’t fresh, but I shouldn’t have to do that. This location just sucks. I guess nobody cares. It would be nice if this location knew how to provide fresh fries. Their fries really suck! Always tasteless and stale or burnt. I’ve received bad fries on more than one occasion. One night I received fries that were so old and hard they tasted like stale potato chips. Next time I receive some bad fries, I’m reporting it to the health department. Your food should always be provided hot and fresh. When I pay you for fresh food, don’t take my money and give me old a$$ fries."

"I’ll give them the benefit of the doubt because they are a fairly new location, but this place is NOT open 24 hours like it says. I’m a late nighter, and a Jack in the Box 5 minutes from my house never sounds half bad, if it wasn’t a gamble of if it’s open or not. They frequently place a wood pallet out in the drive thru as an indicator but maybe they forgot tonight. Pitch black inside and not a worker to be seen. If you’re gonna be open 24 hours then….. be open 24 hours."